When you go through training, of course, just like any other company, they will paint a great picture. "We are not like a call center. This is a great environment". When you start??!!
1. That 8 hours per day that they speak of is non-existent. Agents are working 11-12 hours because of their caseloads and at the end of it, they may cut your hours when payday is near, even though you worked it.
2. If you're looking for a job, do not, EVER, start when it's their high season. Why? You will be working ALL DAY. Speaking of work-life balance, your life will be your work. Do not think you can have anything planned after your shift.
3. Even though this is a company that seeks mental health solutions for its clients, the care coordinators have to sacrifice their sanity to suit the company's goal. The pay is not worth it but you can try it for a while until you find something better.
4. Some managers are literally no help
5. The management team cares zero about their employee's mental health. The company has online group therapy during work hours but employees are not able to join due to their fingers always being glued to their keyboards.
6. In addition to huge caseloads, as a care coordinators, they will have long mandatory company meetings, that most times are not necessary. This takes up time when you should actually be doing your work.
7. Etc..
