Care UK Reviews | Glassdoor.com.au

Care UK Reviews

Updated Nov 18, 2019

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3.6
59%
Recommend to a Friend
86%
Approve of CEO
Care UK CEO Mike Parish
Mike Parish
100 Ratings
Pros
  • "Good pay rates especially for clinical staff once training is complete(in 10 reviews)

  • "Service users are great and nice(in 8 reviews)

Cons
  • "Rota allocation changed last minute so you’re not able to fulfil other aspects of your senior role(in 9 reviews)

  • "Very long hours for night staff(in 8 reviews)

More Pros and Cons
  1. "Great company to work for if you want a career!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Home Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Care UK full-time for more than 8 years

    Pros

    Phenomenal career opportunities, I started my career as a care assistant and worked my way up to a Home Manager's role within the same company. The company has a phenomenal team of senior management which includes CEO, Managing Director and Operations Director who are very down to earth and listen to feedback, they are very approachable. Good salary and rewards.

    Cons

    Generally no problems at all.

    Care UK2019-11-07
  2. "Not a bad place to work"

    StarStarStarStarStar
    Current Employee - 111 Call Handler 

    I have been working at Care UK part-time

    Pros

    The pathway is a lot better now

    Cons

    Lots of calls on weekend

    Care UK2019-10-14
  3. "Employers don't care about their staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Personal Care Assistant in Glasgow, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Care UK full-time for less than a year

    Pros

    Working with the disabled and elderly feels really rewarding.

    Cons

    Management do not care about their staff and seize employment without due cause.

    Advice to Management

    This is a company which provide a service of care, but there is too much internal stigma and staff need treated better.

    Care UK2019-11-18
  4. "Terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Health Care Advisor in Brierley Hill, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Care UK full-time for more than a year

    Pros

    Good pay and regular bonuses

    Cons

    Not patient focused At all

    Advice to Management

    If you want to run a call centre and make profit sell window, doors or conservatories as profit should not be made from NHS services

    Care UK2019-11-12
  5. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Hub Administrator in Colchester, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Care UK full-time for less than a year

    Pros

    Really supportive team environment. Good salary for Colchester

    Cons

    Temp contract, unsure if it will be offered on a perm basis

    Advice to Management

    None, really down to earth people who interact with all hub members.

    Care UK2019-10-02
  6. "Healthcare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Health Advisor in Bristol, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Care UK part-time for more than 3 years

    Pros

    Good if you enjoy call centre roles Also if you enjoy helping people and working in healthcare

    Cons

    Have to try and maintain KPI's which is not always practical especially when talking about patient care and basic humanity.

    Care UK2019-10-11
  7. "Very good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Hostess in Kirkliston, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Care UK part-time for less than a year

    Pros

    Extremely rewarding, even though they are long shifts they never feel that long and someone always makes you smile.

    Cons

    Lack of communication between teams, do not do this job if you don’t like people.

    Advice to Management

    Listen to your employees

    Care UK2019-09-25
  8. Helpful (1)

    "Bad company philosophy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Southampton, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Care UK full-time for more than a year

    Pros

    Small units, very good staff.

    Cons

    Secretive management, inexperienced, fast turnover. Disconnect upper management from central office,

    Advice to Management

    Get your act together, communicate explicitly to staff. If you do not get your staff on board and care about them you will not succeed.

    Care UK2019-10-28
  9. "NHS 111 Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Manager in Dudley, England
    Recommends
    Positive Outlook

    I have been working at Care UK part-time for more than a year

    Pros

    Progression is obtainable, with support given internally to ensure success.

    Cons

    Training for the specific job role when within it, is somewhat limited.

    Advice to Management

    Spend time developing your own skills to enable success in post.

    Care UK2019-09-23
  10. Helpful (1)

    "Not great"

    StarStarStarStarStar
    • Work/Life Balance
    Former Employee - Advisor in Bristol, England
    Doesn't Recommend

    I worked at Care UK full-time for more than a year

    Pros

    Good pay rates especially for clinical staff once training is complete

    Cons

    Intense training squeezed into a very short space of time - not in a few weeks as advertised. Kicked off the training if you don't pass the exam after first week of training - make sure you have something to fall back on just in case or back to the job centre. Stressful, unsupported, unsympathetic, poor staff levels.

    Advice to Management

    Look after the front line staff, pretty sure you were there once upon a time. Address lack of staff retention issues. Be more realistic with the training schedule particularly for those who have very little clinical experience or knowledge to start with. Address who's training the new recruits...Disappointed the anatomy and physiology part of the training was delivered to experienced registered practitioners by... non-clinically trained personnel who couldn't always answer clinical questions. Training info read out to us from the booklet or off the slides and not come from a place of actual first hand clinical hands on experience. Appeared to be learned by rote and unprofessional unfortunately.

    Show More
    Care UK2019-10-21
Found 245 reviews