Does CarePayment pay their employees well?

According to anonymously submitted Glassdoor reviews, CarePayment employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at CarePayment. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at CarePayment?

73% of CarePayment employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarePayment 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at CarePayment?

Customer Service Representative (7) , Client Support Specialist (5) , Customer Care Specialist (3) , IT Infrastructure Engineer (2) , Software Engineer (2)

What are the pros of working at CarePayment according to real employee reviews?

"Management also listen to and considers suggestions made by employees." ((in 4 reviews)); "We're in it together attitude across all teams" ((in 4 reviews)); "Competetive Pay and good benefits overall." ((in 3 reviews)); "No handle times for calls, competive salary, and a staff of leads/supervisors that want us to succeed." ((in 3 reviews)); "The people are amazing and really care about what they do" ((in 3 reviews))

What are the cons of working at CarePayment according to real employee reviews?

"Frequent employee changes, bad manager who pretends to work 24/7 but looks like he is doing another job, he has created hierarchy to take all credit and work" ((in 3 reviews))

CarePayment Reviews

4.0

73% would recommend to a friend

(59 total reviews)

Ed Caldwell

91% approve of CEO

66% positive business outlook

CarePayment has an employee rating of 4.0 out of 5 stars, based on 59 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarePayment employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

59 reviews

1.0

13 Jan 2026

Don't work here

Brand ambassador

Recommend

CEO approval

Business outlook

Pros

Nothing, the pay is too low for the amount of work you're expected to do, and if a customer calls in and lies about you; their report will still stand even if they listen to the call and hear that the customer was lying

Cons

See the pros stated above

5.0

7 Dec 2024

Great place

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Salary is wonderful. Competitive pay.

Cons

Slow training that abruptly changes

5.0

20 Nov 2024

Working at Carepayment

Customer care specialist

Recommend

CEO approval

Business outlook

Pros

I have worked at Carepayment for over 3 years. We provide a much needed service for helping folks pay their medical bills. There are many benefits to choose from working here. No handle times for calls, competive salary, and a staff of leads/supervisors that want us to succeed. And we work remote!!!

Cons

The only real down side I can think of is my equipment is a bit outdated. However, that is being addressed now

Viewing 1 - 3 of 59 Reviews

CarePayment

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