Leadership changes at the VP and Director level have largely consisted of reorganizations and shifting priorities, rather than structural solutions to the core workload and resourcing challenges faced by mid-level teams and individual contributors. In practice, these changes have often added layers of process and approval, creating additional bottlenecks instead of improving execution.
Although innovation team & framework were introduced, many meaningful initiatives, including Cargas Pay—were launched prior to the team’s formation. Several high-visibility efforts, such as the Acumatica launch, struggled in execution, and discussions around acquisitions often appeared to precede a clearly defined innovation strategy. While innovation is frequently emphasized in leadership and board messaging, there is limited data or measurable outcomes shared to demonstrate sustained, long-term impact. Is it innovation or just business progression?