Cath Kidston Reviews

Where do I start. Being an area retail manager previous to working at Cath Kidston I felt that I would be entering into something a little calmer and controlled and comforting. Nothing of the sort. In my time in the company, only two months, I have seen 4 people leave, with a handful of others due to resign in the next couple of months. Hardly surprising given the running and attitudes of management at store level. -Verbal bullying from my trainer from a different store...not even the store manager of the store I was working at. She had zero personable skills, or an ability to train efficiently without speaking down to me like a child. I'll reiterate, I have managerial experience, so that wasn't taken kindly at all. -You do not shout at someone across the room continuously when there are other members of staff and members of the public present. Especially sarcastically like I am a little misbehaving child always in the wrong place. Then the next minute laughing and joking with other member of staff behind the counter, neglecting her own duties and drawing other staff members away from their duties. God forbid I could move without having done something wrong. Appalling. I am a mid twenties woman with a lot of experience under my belt. I was being trained as senior sales management, a little lower than my remit but I am there to learn the skills for this specific company so I know I had a lot to learn, I don't need to be talked to like something you stood in. I made a formal complaint to my store manager when I eventually met her. A recorded discussion took place with a note taker....and then nothing more was made of it. That is unacceptable. -The actual manager was equally as appalling for different reasons. She would change the rota without verbally informing staff, turn up late to store so that it wasn't open and not even apologise or say why, ignore the fact that there is someone stealing in store until over a MONTH after the incidences...which is still on going..... and ignore the infestation (yes I mean rats) in the store and the leaking sewer pipes all located in the basement where the stock is! -She gave me a 1-2-1 interview that wasn't 1-2-1.....she brought in the assistant manager. She then proceeded to tell me that she was 'concerned about my management skills.' Everything in the ten minutes she went on to say were negative. Not a single positive thing- this isn't feedback. Yes there is always room for improvement, but not everything can be awful to the extent she pushed! When you are someone that has worked since the age of 13, had experience HIGHER than her in AREA RETAIL MANAGEMENT, then you at least know how to conduct a 1-2-1 progress interview. I had done nothing but bend over backwards to do exactly what she wanted, yet when she highlighted things that I needed her APPROVAL to roll out that she had ignored, that was still my fault. I hit all KPI targets for weekly sales targets, finished every task set and looked for more. Single handedly improved the abysmal DC results...some as low as 2% to 85%, improved the general team morale with quizzes and games designed to test the staff on patterns and new SS17 styles and yet I'm a 'cause for concern.' Not only did this 'non' 1-2-1 make the assistant manager feel awfully uncomfortable, and I felt uncomfortable for her as it's not fair to be in the middle of two people, it was against regulations of a 1-2-1!This is a cause for concern more like! I am currently constructing an email to hand in yet another formal complaint of my time at this establishment, but I don't expect much to come from it, hence writing this for others considering a career to stay away. In the end it is a shame that a brand such as Cath Kidston can harbour such 'difficult' individuals that are higher up than those I have met lower down the scale who are being trampled on and end up leaving. It's simply not good enough.

Management use bully tactics and are accusatory During bag checks at the end of the day, management embarrass you by pulling personal items out in front of colleagues They would also swear when you made honest mistakes