Pros
The people who work in the call centre are all young and are there for a good time - so working with them was great fun. Other than that, NOTHING.
Cons
Management in Brisbane office have no idea how to effectively manage an organisation, they lack support and structure. The select group have no clue what's affecting their employees and put unrealistic targets and pressures on their employees. The management never attempt to know you personally, or even ask how you are. They are basically all in their positions because of their friendships with the CEO and Executive team Marketing and Comms department is atrocious and the culture is not healthy at all. It's never going to be easy when your colleague is intimidated by you and is plotting against you yet, your manager is across the other side of the world. Their payroll is a shambles - I was offered a permanent salary position yet when an external recruitment company called me to finalise everything he explained I was a casual on an hourly rate with no paid leave (that was a red flag I didn't see). In the first few months, said recruitment company was paying everyone incorrectly anyway. Another red flag that I didn't notice until later (when I needed it) was that there is no HR department. They have an exorbitant amount of problems yet there is no one to take this up with! And my manager is in Canada, and I'm in Australia and the Australian management don't want any problems so if you raise an issue you're more than likely asking to be fired. They’d rather fire and replace, instead of retain, invest, educate and train. Turnover is pretty much 100% in months. Management also throw you under a bus when things aren’t going their way, despite telling you to do the task!! Most frustrating thing and can lead to you being let go. They are heartless, money-hungry people... There is no on boarding when you start so you have no idea who is who or who to communicate with to get jobs done – internal communication sucks. Donations made to support your fellow staff in their campaign are not welcomed unless they are of a substantial amount – this is because brand directors and management get a large proportion of the funds raised and they’re greedy and want more. Kitchen is substandard, they had to get health and safety experts in to clean up the mess – but only after it was raised with them. There were maggots and cockroaches regularly roaming the place. The kitchen isn’t separated from the office so all you can smell is the putrid rubbish and off food in the fridge from your desk. The cleaner only comes once a week so it’s on the employees to clean up their dishes, and they’re all lazy young backpackers so this doesn’t happen and everyone is frustrated. After it was made aware to them that their Glassdoor rating was low, several members of the management and marketing have written illustrious and exciting reviews of this toxic company to bring up their rating.
