Cellnex Telecom Reviews

3.5

66% would recommend to a friend

(78 total reviews)
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Marco Patuano

83% approve of CEO

49% positive business outlook

Cellnex Telecom has an employee rating of 3.5 out of 5 stars, based on 78 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cellnex Telecom employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

78 reviews
1.0
22 June 2022
Recommend
CEO approval
Business outlook

Pros

The office housekeeper is awesome and the coffee machine is good.

Cons

It’s a sh1t show. Senior management are stratospherically out of touch and recently cut the project teams in half at the busiest time in a decade. The staff who are left are flogged to death by lazy managers who pass the buck on EVERYTHING. The IT systems don’t work, nor dues the “support” put in place to fix them. The workload, the pressure, and the non-existent work/life balance are forcing remaining staff to leave in droves. Cellnex UK is a toxic waste filled sinking ship and the laughing stock of the UK telecoms industry.

1.0
27 June 2022
Recommend
CEO approval
Business outlook

Pros

Portfolio of sites. Financial backing. Good benefits.

Cons

Inept, egoistical and delusional senior management team. Inept and disconnected HR team. Everything seems to be re-active, no strategy, zero commercial awareness Projects Managers literally do not know or adhere to budgets and are unware of project margins. Poor customer relations and delivery especially over the last 2 years. Poor supplier management. Whilst the structure is in place for learning and development the onus is on the line managers to have regular check in and encourage this individual development - THIS IS NOT HAPPENING and line managers are not supported or empowered. Moving to a 'factory model' losing solid relationships built over years internally, with the supplier s and customers. Staff and talent retention is very, very poor and on the verge of being a joke. A lot of management catchphrases and BS without output. Turbulent & toxic office environment created by Senior Management who funilly are never present. Systems and processes are non existent, recent changes to key databases were massively mis-managed and the system is clearly not fit for purpose but still being used its literally like placing a plaster on a broken leg then expecting you to run a marathon.

2.0
6 June 2023

Just a number

Recommend
CEO approval
Business outlook

Pros

Decent salary Nice offices Good bonus (although likely to change following redundancies) A lot of the ‘normal’ (eg not managers) people are lovely and will do anything to help

Cons

Pretty well everything else! If you enjoy being just a number then this is the place for you! There is no consideration for anyones wellbeing, its all just about targets and everything is ‘urgent.’. This leads to a feel of no work life balance, the management team want you to live and breathe Cellnex and ignore your life outside of it. Managers are attempting to force people into the offices just to have bums on seats and to justify the brand spanking new offices. Its penned as their attempt to ‘build morale’ despite these Managers being unpleasant and toxic individuals who walk past you without an upwards glance. There is no flexibility whatsoever. Im not sure that they even understand what the phrase ‘flexible working’ actually means. Excuses are made to not grant flexible working despite the fact that work can be done fully remotely, especially within teams where the majority are homeworkers! People are leaving left right and centre, there one day and gone the next (lucky them). It feels like a very unsettling time. The managers I have experienced are two faced and back stabbing and cannot be trusted as far as you could throw them. There is very little chance of progression unless you have worked with someone at a previous company and known them for years. With the recent changes there looks to be no room to move around or even gain more experience as more and more work is piled on to make up for those who are going/gone. There is also no transparency in the salary bandings. HR REFUSE to give this information, even when looking at jobs internally. How do you know whether to apply if you dont know the wages?! This leads to people doing the same role with massive differences in salary which are not justified. If HR arent open and honest about that then what else are they hiding?!

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Cellnex Telecom Response
2y
Thank you for sharing your feedback regarding your experience at Cellnex UK. We do value the opinions of our employees, both positive and negative, as they help us identify areas for improvement. I am sorry if you feel that your concerns have not been adequately addressed. If you do not feel that you can speak to your manager, and I am disappointed to read that, the Colleague Consultation Board (CCB) can be approached and views shared anonymously, and I would really encourage you to talk to that team. Alternatively, in our continued efforts to listen to colleagues and improve what we do, we also have anonymity boxes in each office (which are looked after by the CCB), the bi-annual surveys, weekly newsletter feedback options and the whistleblowing line, to share concerns or feedback, without having to identify yourself. I know that maintaining a healthy balance between home and work can be challenging in a fast-paced industry like ours, and we are trying hard to create an environment that promotes that balance and values the well-being of all employees. Yes, we do ask for colleagues to be in our offices, or customer/supplier offices, three days a week. Home working is good for efficiency; research has shown that, but it is not all about efficiency and what homeworking does not enable, is for people to really know and support those within their teams. Homeworking does not promote learning, especially for newer colleagues and nor does it help with creativity and innovation; connecting with colleagues is harder if always remote. We truly believe that a hybrid approach helps us to understand the business and break down silos, as well as creating a natural break between home and office environment. We are trying to strike a balance for colleagues and the company, between efficiency and collaboration, and as such, we are committed to a fair and consistent hybrid working agreement that supports our colleagues. The offices are all new and lovely, we put a lot of thought into what our colleagues needed and designed them for ease of access, comfort, and collaboration. I do take your comments about management and their approach to work culture seriously and would be keen to find out more about what in particular is a concern to you so that we can try to address it. Please reach out to me directly, or through any of the anonymous channels we have put in place and highlighted above. We have trained mental health first aiders and an active wellness programme - all activities are promoted through our weekly newsletter and Teams channels. Our leadership team genuinely wants to foster a positive and inclusive environment where everyone feels respected and valued, we can only do that with your support and feedback. I understand your concerns about salary transparency; we believe in a fair and equitable compensation structure and while we are unable to disclose specific salary bandings, we regularly review our compensation packages to ensure they remain competitive within the industry. We encourage employees to discuss their compensation openly with the People team or their managers to address any questions or concerns. We are also working on the job architecture, ensuring everyone is correctly mapped, which will ensure we are paying people competitively. As you will have seen we recently ensured equality of bonus percentages across all teams and made salary increases where we came across any pay disparity and we will continue to work on this. Once again, I appreciate your feedback and will use it constructively to improve our work environment. If you have any further insights or suggestions, I would be happy to hear them. Eiad - People Team
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Glassdoor has 203 Cellnex Telecom reviews submitted anonymously by Cellnex Telecom employees. Read employee reviews and ratings on Glassdoor to decide if Cellnex Telecom is right for you.