Centrak Reviews

2.8

28% would recommend to a friend

(76 total reviews)

Andrew Robinson

13% approve of CEO

30% positive business outlook

Centrak has an employee rating of 2.8 out of 5 stars, based on 76 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Centrak employee rating is 27% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

76 reviews
1.0
15 July 2014
Recommend
CEO approval
Business outlook

Pros

They do provide lunch Monday through Thursday however it's to encourage you to work through the 'lunch break'.

Cons

Zero communication no formal training and completely disorganized from an upper management level. The interview process was challenging. I lived well over an hour away from the office. My first interview was over the phone which was fine. Second interview in person with 3 interviewers, then I was called back the following day to take a 'caliper' test (a test designed to check your behaviors and not legal in PA) and interview again. It took a few weeks for them to reach a decision to hire; which they did. I gave my two weeks to a place I had been employed by for 3 years and without issues. The CFO/ part owner / HR manager (one person), asked me if I could be onsite for a training overview. Something I could not fully comply to since I had to wrap up my duties as well as other items with my old position. I even told them I would have to take those two weeks to wrap things up - apparently this fell on deaf ears. I first asked for what time I was expected to be in the office on my start day. After several attempts trying to reach out I never heard a single reply. I showed up at the door at 8 am while most of my new coworkers showed up at 9 to 10 am. The person I was supposed to train with would never show up by 9 am - lucky to see him by 10 am and very often be too busy to give direction no matter how much I asked. When I did get some direction it was very little and I started addressing some of the items they were looking for. I had turned away another opportunity which I had interviewed for and would have been better money and a shorter commute from where I lived - I should not have accepted the position here. After a week and a half of working here and trying to do what I could the CFO (who I will not name) asked me to leave on the basis "I am not fitting in". I asked for clarification and of course did not reciprocate; even if I was the wrong race (yup I said it). They offered to pay out the rest of my two weeks and an additional 2 weeks severance for all the hardship of leaving a good job (with a very well known company) and in the hopes I could either go back to that position or take the one I turned down. I did choose Centrak for a reason initially - now I am unsure why. I am still waiting on the paycheck and severance check after a months time. I have sent the CFO a few emails and followed up with a few phone calls - no correspondence (not surprised) has been returned. I may now have to take legal action in order to receive the settlement.

4.0
6 Sept 2017

TLDR: Work Here but Know What You're Getting Into

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

1. Free lunch (I was told this is a silly thing to mention, but honestly lunch is expensive. free is good) There's also free coffee/milk and on occasion, free snacks. 2. Ping Pong etc. There are various games set up around the office. Some folks play during lunch or afterwork. Occasionally the company will set up brackets. (Some teams also take this a step further and go on outings / play other games.) 3. Decent pay. You can make more elsewhere but you can also make less elsewhere. If you come in low you may find your pay goes up as you prove yourself. Or you may have to "play the game." In either case you can probably get something a little less (but close) to what you deserve. 4. People. There are some really nice, really smart, really driven people here. For the most part, these are the kind of people you enjoy seeing every day. 5. Management is trying. I'm not saying their succeeding. But they are like your dad, who scratches his head in confusion at those crazy kids and their needs, but in his heart is trying to figure out what you need. 6. They're doing pretty well. Lots of growth. Lots of sales. BUT they did just lose a big legal battle and they are near the end of a 5 year ownership thing with Halma. Everyone is happy with the past growth but is carefully looking for the writing on the wall about where the company is going. 7. Healthcare + Technology. Everybody and their mother is trying to get into either healthcare or the tech industry. Come here. Get experience. Decide if you like it here or want to go elsewhere. You'll have options. 8. Not very process driven. If you like to wear a lot of hats, this is the place for you. 9. Profit sharing? - Honestly, don't hold your breath. None of us are.

Cons

Scenario A: "Oh, hey. You weren't invited to this meeting? Well everyone talked and decided you're running the project. We sold something that doesn't exist and we just thought of it but please don't tell that to the client. It will take a year? Well we put out a press release last week. Also, John started yesterday but we're sending him to our biggest client tomorrow. You can train him, right?" Scenario B: "Can you please schedule an urgent meeting for later today? I know I have no time on my schedule. Find time but don't double book me. I'll take the call from the car but won't tell you that ahead of time. Actually? I forgot to show up. Will you please text me to remind me? I'm not listening though. I'm on 2 other calls and driving after all." Scenario C: "Hello. I know it's Saturday and if I read my email we could have addressed this three weeks ago. But it's urgent so please leave the beach with your three children and come help me solve this very small issue." Scenario D: "For now we're keeping you in your current role. You're super competent and ready to take on more and make this a better company. We see that. But we would have no idea how to function without you in your current role. Please continue to do what you currently do while not paying too much attention to this team over here where we are simultaneously promoting people and also taking their responsibilities away because at some level we know they don't do any work at all, much less well." - I know this all sounds really bad but honestly go back up and read the Pros. This is a good place to work. But I'm being real with you here. I bet every current employee who reads this con section is cracking up at how true all of this is.

3.0
5 Sept 2017
Recommend
CEO approval
Business outlook

Pros

- The people you work with are great. Always willing to help you solve a problem. - Its a great product to support. Helping improve health care is something worth the effort - Not bad benefits and lunch during the week.

Cons

- Not enough days off for the stress we endure. Love how you took away 5 vacation days and made them sick days. How about just giving 5 sick days?! - Major struggle transitioning from a small to medium company which is causing lots of extra stress on the employees and it seems like the company does not care to solve them with any urgency. If I hear "we are working on it" one more time i will loose it. You have know for over two years that employees are over worked. - Because of all of this stress, great employees are leaving like crazy which causes a domino effect. Summary of what is currently happening to the company: Long time hard working employee has become overworked due to growth of the company (great problem to have for job security), employee asks for help by requesting an additional person be hired to help the workload (Two reasons the answer should be yes 1) you have 2 employees who now know the job so that if one is sick or leaves you have backup 2) it makes sure your hardworking employee is happy and keeps working) Actual answer? "No" or "we will look". *Two years later* Hardworking employee REALLY over worked. Can we get some help? "No" or "we are looking". Hard working employee says screw this and leaves. Problems: 1) Employee was the only one who knew years worth of knowledge, 2) No other employee can do the job 3) Other REALLY stressed employees are asked to take over that persons job. Going to hire someone? Yes, but only one person. Wait one person? The person with several years experience couldn't do the job on their own but you are going to hire a new person with no knowledge and expect them to do the same job? "Yes" *only a few months later* New employee leaves because they have no clue what to do and are stressed out. Long term employees leave because they are over worked. Rinse and repeat. Company is in a position where it has more work than ever but less experienced employees than ever before. Nearly the entire experienced work force is actively looking for jobs because its not worth the stress.

Viewing 1 - 3 of 76 Reviews

Glassdoor has 80 Centrak reviews submitted anonymously by Centrak employees. Read employee reviews and ratings on Glassdoor to decide if Centrak is right for you.