Does Centralized Showing Service pay their employees well?

According to anonymously submitted Glassdoor reviews, Centralized Showing Service employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Centralized Showing Service. This rating has been stable over the past 12 months.

How satisfied are employees working at Centralized Showing Service?

42% of Centralized Showing Service employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Centralized Showing Service 2.9 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Centralized Showing Service?

Customer Service Representative (34) , Customer Service Representative (CSR) (4) , Call Center Representative (2) , Customer Service Representative/Team Leader (2) , Zone Supervisor (2)

What are the pros of working at Centralized Showing Service according to real employee reviews?

"Flexible scheduling, simple work, customized work hours" ((in 4 reviews)); "Nice break room." ((in 4 reviews)); "Open door policy with upper management and corporate really does exist with CSS!" ((in 2 reviews))

What are the cons of working at Centralized Showing Service according to real employee reviews?

"There is a lot of drama there as well and management just does not care." ((in 7 reviews)); "Example(s) we were told to abbreviate comments, but once you hit the floor some supervisors tell you to spell everything out so nobody seems to be on the same page." ((in 5 reviews)); "Training is 2 days long, and you never really get to use the system, so you are already set up for failure." ((in 3 reviews)); "Also the benefits could use an upgrade as well." ((in 3 reviews))

Centralized Showing Service Reviews

2.9

42% would recommend to a friend

(91 total reviews)

Bob Faherty

65% approve of CEO

32% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (91 reviews)

Centralized Showing Service has an employee rating of 2.9 out of 5 stars, based on 91 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Centralized Showing Service employee rating is 23% below average for employers within the Real estate industry (3.8 stars).

Reviews by job title

91 reviews

1.0

30 Aug 2018

Leaves a bad taste...

Human resources representative

Recommend

CEO approval

Business outlook

Pros

I would say the best part of my job as the HR Representative was being able to meet new and exciting people with interesting stories on a frequent basis. I also enjoyed being able to offer jobs to individuals who really needed a position.

Cons

Micromanagement from Corporate Disrespect from Corporate being asked to "spy' on other HR Representatives and to tattle (hated being asked - usually when asked I would just say "well nothing has been said on chat." Terrible pay for associates, feeling absolutely awful not being able to advocate for them more. The HR job was more of a babysitting position, most of true HR duties were not my responsibility. Not being able to have any vacation days until after 1 year of service while being part of management. Being threatened that my job would end if we did not get the turnover under control. How can you get turnover under control when all you are willing to pay associates is $9.00 - $10.50 and these associates are berated by so many people over the phone it tears them down. I left home every morning dreading going to work and I was at work every day hating my job. I finally got out after only 9 months, while I wish the best for the company I truly think the CEO should rethink who he has in Corporate Positions as they are rude people who have no compassion for their employees.

1.0

5 Jan 2016

Do not work here

Zone supervisor

Recommend

CEO approval

Business outlook

Pros

Many opportunities to move up in the company.

Cons

We went through 4 branch managers/supervisors in less than a year making leadership constantly shakey. The office will not close early even in dangerous weather, if you are a supervisor you are expected to drive in ice or snow, no excuses. So many times corporate would scream and place blame on supervisors, the communication and comrodary are terrible. There is no commission so you can push yourself to be excellent at what you do, but at the end of the day you will be paid just as much as others with a passive/negative attitude.

5.0

6 Sept 2018

Locally Owned for 22 years and growing!

Management

Recommend

CEO approval

Business outlook

Pros

I started as a CSR over 7 years ago and have been promoted multiple times. The growth potential with a company based in your same city without having to relocate when offered a promotion is a big plus! I have referred several people to the company and have watched them move into upper management positions, as well as other departments. Tons of opportunity to continue to learn and improve your skill set. Open door policy with upper management and corporate really does exist with CSS! You get to speak to Realtors all over the country and Canada. Caller are excited to be able to connect with a "live" person 24/7, 365 days a year. We had a great 20th anniversary celebration for everyone, not just management! Employees are appreciated and it shows. Monthly drawings for t-shirts, grills, tablets, and many more items. Bonuses for attendance and for perfect Quality scores add up and are easy to attain, just show up and do a good job! Flexible schedules for students and tuition reimbursement available as well. The job is what you make it. Helping Realtors and their sellers can be life changing to know that you DO make a difference! CSS hires professional, polite, and caring individuals that they know they can count on to be there to assist callers at all times.

Cons

Contact Centers are not for everyone, and CSS realizes that. They are very upfront in the interview process about sitting for long periods of time, busy periods. You can get up and stretch anytime, 2 breaks and a lunch on full shift. The busy times are the same for CSS as it is for Realtors. The comments made in another review by a former HR demonstrate that this person was not flexible in understanding a contact center environment or recruiting for busy season, as well as retaining during slow season. Professionalism at all levels is a must. It has to trickle down from the top and spread to the team. If a member of leadership, in this case the disgruntled HR is negative, unprofessional, gossipy, or unavailable, it is detriment to the efforts of the rest of the team! In some cases, the employee may be experiencing their first "real" job. In other cases, there may be a retired person wanting to make some extra money and get to know people outside of their usual circle of friends. CSS makes this available, as long as the right people are flexible and positive in their interactions. A member of leadership has to be able to leave their personal life at the door and focus on the people that look to them as role models.

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