Centrecom International Reviews

- Location: in the middle of nowhere. - Facilities: the kitchen and the toilets are disgusting. The AC is turned so low that we have to wear winter jumpers indoors when it is 30+ degrees outside. - There is no proper induction for new employees. Nobody makes them feel welcome, or offers any support, or advises them who they should contact if they have any problems. Nobody asks if they suffer for any illnesses, or if they have any special needs, or who to contact in an emergency (all the usual questions). They are normally just left to work things out for themselves. - The managers and supervisors are all very young, immature and unprofessional. Many of them are downright rude as well. Even now, if I tell them I need help, they often either ignore me or tell me to go ask somebody else because they’re ‘busy’. On several occasions, they have just looked at me coldly, then gone back to their conversations, or answered a phone call from their boyfriends / girlfriends, or made a snide remark in Maltese as I walk away. I honestly cannot understand how any of them got promoted. I can only imagine it is because that all of the more competent people have already left the company and these are the ones who were left behind. - The staff behave like 12-year-olds, which is why nothing ever gets done properly. Nobody is reprimanded for making racist or sexist 'jokes'. - Nobody seems to know what they are doing, so policies and procedures are applied arbitrarily and inconsistently. - Working hours are irregular, with different shifts every day, including overnight shifts. The EU Working Time Directive is often ignored due to understaffing. If you are unskilled and have the mentality of a small child, you will love it here. Any normal people, stay away!

Wage and workload: - I work part-time and I find the wage to be fine. However, there are plenty of other people that have been there for a number of years whose wage has remained the same. - The workload is way too much on certain projects. The project I work in basically has no end in terms of work (which is good in certain aspects, but not when you are constantly being watched, pressured and micro-managed like a child who is still in primary school). The work itself, as previously mentioned, is interesting but ultimately unrewarding. -Unconventional and illogical bureaucratic processes that the company enforces, instead of trying to change the whole system for the better (when it definitely can). - Putting stress on team leaders and agents because of large call and email volumes. - Scheduling team coming up with "forecasts" that are completely bonkers and are 85% off most of the time: putting even more pressure on the floor agents. - Monitoring your bathroom breaks, your personal time off, your lunch, your short break(s): EVERYTHING. We know that the company is mainly a Call Centre and that sometimes sacrifices are required, however; one is really thrown off when he or she learns that these 'rules' are enforced and regulated by a specific lot of team leaders and upper management staff who take various cigarette breaks and extended lunches. Quite ironic. HR and work hours: - Total mess. - A certain someone with the HR department that likes to beat around the bush. Problems go nowhere with her. Takes a shitload of time to respond back to a simple HR related query but will promptly contact you within two or three hours if you choose to forward your own resignation letter in. - Used to offer unpaid leave, now they do not. Reason not given. Students and other staff who have to take time off for their studies either have to pool their hours (including sick, emergency leave, etc). or else end up with a month worth of stop leave. - Being a Call Centre, they know that there is a high-turn over. Instead of changing things for the better, they shrug everything off, saying that there's nothing to do and that the turn-over rate will remain the same, because you know, it's a bloody Call Centre! Client management: - Panders too much to clients. Certain aspects within my project can easily be changed or altered if management wasn't afraid to challenge the client concerned. - As a result, agents suffer directly because of poor procedure implementation. - No consistency in procedures whatsoever. One day you will assist a customer in a clear way, the next day you will be reprimanded for using an 'old' method that has been changed without proper notice.