Certero Reviews

When this job was sold to me during the interview and during the initial inductions, Certero made it clear that with their product (which is one of the best in class!) the company was expecting to rapidly grow over the coming months/years. In order to support said growth their recruitment plan focused around getting experienced, proven individuals from larger businesses, to improve their internal processes and procedures, so when the growth happens naturally - the company can cope. On paper this was a very exciting business plan to be a part of, however the reality was starkly different. Upon completing my inductions and beginning to take ownership of my area of the business it quickly became apparent that fulfilling my role was simply, not possible. Whenever I identified an improvement opportunity (which I was actively encouraged to as part of my probation goals) it was met with discouragement and skepticism by Senior Management. This was very confusing to me, I did not and still do not understand why the business would go out of it way to recruit senior staff from large enterprises and then not trust their opinions or judgements. In particular, while I can appreciate them wanting to ensure the new joiners settled and justified their roles first, the responses weren't of understanding - they were openly hostile in both tone of voice and body language. Even in meetings where you had been asked to collaborate with colleagues on new ideas, if it didn't fit senior management's view of how to do it, you were very quickly made to feel negative about even suggesting it. I'd also seen on Teams calls colleagues openly criticised by more senior members of staff for their approaches, when they were simply trying their best and an approach was not documented. It was a bizarre situation to be in when proudly displayed in the office is the company's motto - Connect, Communicate, Collaborate - a motto they do not actively practise based on my experience. Overall there is a very toxic work environment at this business, even in my time relatively short time there I saw multiple people leave as a result of it and looking at other reviews here from even several years ago it appears this is a long term problem that Senior Management (who have created this) have no intention of fixing.

Don't know where to begin..... If you have a STEADY job, DO NOT Leave for this place. Very poor management, who take no responsibility and feed you with things you want to hear. Then back track when you ask questions. Bully & blame culture - right through the organisation from top to bottom. Poor Senior Management - they think it's acceptable to speak and treat staff how they do. Not sure how they sleep at night. If you have a problem, don't speak up because they won't do anything anyway. Line managers don't support you, they just do as they are told and don't get to manage the teams properly so why have them. No clear role objectives - can't meet targets if the goal posts change constantly and if information isn't provided. As the saying goes to many chiefs.... All the skills you had prior will diminish due to being nullified, and you'll wonder how this happened. No care in staff, go on as many events as you like it's just a cover up. Half Year and Yearly Reviews set up but your manager won't show, they also don't turn up to meetings as and when. Surely they should be leading by example having (Director) in their title. Does anyone pull them up for not following process or mistakes. Constantly dismissed in meetings, stonewalled every request. Toxic behaviour with bully mentality. Don't keep withholding information or resources, stops people doing the job they need too. HR function needs to be one-step removed, and not take sides. Pointless calling it a HR department if it's not impartial to anything happening. Staff have nobody to turn too. If your a confident person when you arrive, you won't be when you leave. This will have been beat out of you due to no encouragement of entrepreneurial spirit just do it the Certero way, manage how they want you to manage. Staff aware of what is going on, they just choose to say nothing because you will be black marked. Staff are just as bad for turning a blind eye and supporting this culture and behaviour by siding with the line manager to gain brownie points in front of them.