Certitude do not walk their talk. Directors are entrenched having been there for over 10 years some of them, Head's that need to be dismissed because they are incompetent are still there. There are things that need to change, but it is difficult because Director's and above do not want to change. I love Certitude's ambition but they need to take care of the fundamental's like truly listening to operational staff's concerns implementing the changes that staff require. They also need to pay operational staff more. People are leaving in droves but this is put down to being normal staff wastage. It is not and they really should have a leavers form so they can take on board the views that leavers have.
If they like you and your face fits then they will go so far as create a role for you, if they don't and you have a complaint against your manager then you are left to sink or swim.
They say they care but these are empty platitudes. For some people Certitude will work and there are staff that have been there for over five and ten years and counting. It's a bit of a caustic environment that is difficult to detect at first because it is similar to Stepford Wives! Everyone seems happy and smiley on the surface but dig deeper and you find something different.