Cervus Equipment Reviews

The phrase you are just a number does not apply here.....I don't think they even have that much respect for the staff. They lie and manipulate those who actually have a work ethic and are truly trying to do the right thing, but seem to reward those who spend the bulk of their efforts justifying why they have achieved nothing at the end of the day. Verbal abuse is amazing here and I witnessed it for 3.5 years around me. As soon as the first belt of this was aimed at me is when I throw it in. I finish up in a matter of days. This place will not self destruct purely because this area has high unemployment and there is a steady flow of new people who are desperate for work. We now have a record '0' customer satisfaction rating, and work in progress is the lowest it has been in 3 years in the busiest time of our season. 23 people have come and gone in my time here, 8 in the last 3 months, 3 this month alone including myself. Management seems to solely look for ways to make themselves look good and the customer is merely an inconvenience in their day. As long as the figures can be made to look flattering that's all that matters.

The biggest issue I found with Cervus was the higher management had big goals and dreams, but no idea how to formulate a strategy to achieve these goals. I had the GM for our operation say to me: "I don't even know what your job is, but you get good results, keep doing it" It's your job to know! The communication issues could be drawn back to over communication, they need to give branches a little more time to respond to issues, rather than jump down their throats before the department head knows there is an issue. Too many frivolous emails, and sloppy protocol (cc people you shouldn't). Money was wasted left, right and centre with pointless last minute road trips where a phone call could suffice. A complete lack of direction, and lack of confidence in upper management to stand up to OEM's. They just took the beating and attacked the subordinates.