Cha Cha Matcha Reviews

2.8

44% would recommend to a friend

(41 total reviews)

Conrad Sandelman and Matthew Morton

30% approve of CEO

23% positive business outlook

Cha Cha Matcha has an employee rating of 2.8 out of 5 stars, based on 41 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Cha Cha Matcha employee rating is 24% below average for employers within the Restaurants and food service industry (3.7 stars).

Reviews by job title

41 reviews
4.0
19 Mar 2026

Pay

Recommend
CEO approval
Business outlook

Pros

Good working environment with open communication

Cons

Unpaid breaks and constant turnover

2.0
23 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Most of the coworkers (baristas) are super chill and I definitely made friendships with people that I will keep for a long time

Cons

Completely incompetent management, every single business decision they make is somehow the wrong one, inconsistent, they change their minds every few weeks on new policies, scammers (have us selling tenzo matcha instead of the high-quality proprietary blend that they claim) company has no clear or cohesive sense of direction. theres a reason theres such a high turnover with management. heat and a/c were broken for months and management refused to do anything about it despite employee complaints, and only fixed it when customers started complaining and leaving negative reviews too. steamers, water filters, register, etc. are always broken, and instead of fixing them to make the cafe more functional they just blame the baristas for low sales

1.0
14 Dec 2025

Horrible company| DONT BOTHER

Recommend
CEO approval
Business outlook

Pros

None whatsoever, it’s a true shame to the hospitality culture

Cons

Where do I begin ? From seeing hardworking Batista’s overworked, to them not being paid accordingly because of constant outages to lack of promotion, this company lies to your face, yes executives lie and don’t bother giving realistic expectations, they never have an answer to anything and their expectations are unrealistic. No manager has stood around longer than 5 months and that’s simply due to the inconsiderate CEO and investors trying to save money. They want you to slave and bleed matcha but don’t want to provide proper resources . They poach you from other companies and make you believe you’re doing great mean while suddenly company numbers aren’t doing great.

Viewing 1 - 3 of 41 Reviews

Glassdoor has 44 Cha Cha Matcha reviews submitted anonymously by Cha Cha Matcha employees. Read employee reviews and ratings on Glassdoor to decide if Cha Cha Matcha is right for you.