Lots of Opportunity, But Key Operational and Cultural Issues Hold It Back.
Pros
• Fully remote work environment. • Opportunity to work with interesting, high-growth clients. • Strong product vision and market potential if foundational issues are addressed.
Cons
• Leadership is inconsistent and avoids tackling fundamental structural issues. • Onboarding is minimal to non-existent — new hires are not set up for success. • Core processes and tooling are fragmented. Simple tasks require pulling data from multiple systems and manually reconciling it, which drives unnecessary long hours. • Little collaboration; a noticeable “in-group” dynamic. If you’re not part of the right internal circle, support is limited and responsibility shifts onto you. • No standardization around commercials or customer lifecycle management, leading to confusion, rework, and inconsistent customer experience. • Difficult to confidently support enterprise accounts due to lack of internal clarity, resources, and guidance.