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      Chartway Federal Credit Union

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      Chartway Federal Credit Union Reviews

      4.0

      78% would recommend to a friend

      (166 total reviews)

      Brian Schools

      83% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Culture and values

      4.3

      Diversity and inclusion

      4.2

      Work/Life balance

      3.9

      Senior management

      3.8

      Career opportunities

      3.6

      Compensation and benefits

      Chartway Federal Credit Union has an employee rating of 4.0 out of 5 stars, based on 166 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chartway Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Reviews by job title

      166 reviews
      2.0
      17 Aug 2016

      "Branch Manager"

      Branch manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Holidays off, pay average, friendly committed loyal retail co-workers, hours are bankers hours, friendly members, not brain surgery, occasional incentives

      Cons

      Horrible corporate management, must be in with the Divas for promotions and recognition, not what you know but what you wear, seriously this business has some questionable profitability, can u say "Bank of the Commonwealth?" That's where it's headed....false debt structure misleads to fake "profitability"

      avatar
      Chartway Federal Credit Union Response
      9y
      Thank you for the feedback and for the praise regarding our employees, members, and great benefits. We agree that we have some of the most loyal employees and enthusiastic members in the industry. We are proud that 43% of employees have worked here longer than 5 years, 27% for more than 10 years, and 15% more than 15 years. We are committed to creating a comfortable and collaborative environment for all our employees and these statistics speak strongly of our ability to do just that. Additionally, we are honored that in 2016, we were named one of the “Best Places to Work” by Inside Business and Coastal Virginia Magazine. These organizations recognized us for offering competitive compensation, modern workspaces outfitted with the latest technology, collaborative spaces, adjustable desks, gym access / gym reimbursement, a pet reimbursement program, innovative communication channels that include a brand new intranet, a Facebook-like Newsfeed, text messaging, videos and more, and benefits like matching a 401K program and more. We also recently implemented a modern dress code for our professional work environment that employees love. As it relates your comments regarding management, we are working harder than ever to maintain a fun, dynamic, and adaptable organization. From hosting events, to investing in the ongoing development of our leaders, and connecting on a personal level with our employees every day – incorporating their ideas and recognizing their hard work - we are energized about where we are and where we’re heading. Thank you again for the feedback and best of luck in your future endeavors. If you would like to share more about your experience, please don’t hesitate to contact our Human Resource team a (757) 552-1000, Extension 43515 so we can set-up a time to talk. Thanks, Chartway Federal Credit Union
      1.0
      12 Mar 2014

      Horrific place to work. Feel like the laughing stock of the executives and board members.

      Member specialist representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Branch traffic, this place has put a bad taste it 95% of the Hampton Roads community so most people will either use the drive-thru or someone else. The hours are great. Unless you work here part time

      Cons

      Pay, Technology support, Management support, Knowledge of colleagues, Training, Manipulation of employment to avoid offering "limited" benefits, Location(In a grocery store?), Opportunity, Peg board philosophy, Employee aura. Chartway Federal Credit Union expects people to change for them with this contradicts the interest of the customer. For example, not offering services on all phones or browsers. They require their members to accommodate their preferences. Misinformed advertisements for products, such as loans for college, businesses, and secondary properties WHEN THEY DON'T EVEN OFFER ANY OF THESE!!! When you request for reimbursements of your expenses such as travel it takes as much as months and they will dispute the purpose every time when all your asking for is pennies. As low as $5.00 you should be ashamed. Their on-sites are asinine such as going to QVC looking for sales opportunities when they just announced a formal lay off. Regent University on-site looking for sales opportunities when these are college students they don't even have any money or income to even borrow. THEY WILL DISPUTE ANY BONUS YOU HAVE EARNED EVERY TIME THEY WILL FIND A REASON NOT TO PAY OUT SOME TYPE OF PORTION. DON'T EXPECT TO MAKE MORE THAN $15.00 AN HOUR OR EARNING MORE THAN 4% A YEAR AS A BONUS. Way to predictable of a career path with no excitement. People that's less than $.50. Last year they made poor investments in 3 credit unions and told us employee's we would not receive our annual bonuses. As an executive how can you make a bad investment, receive a bonus, and hold your employee's as low as a teller accountable after their 365 day service? NO INTEGRITY!!! Their quote is "Dream Away" and this should be changed to the "Delusional Way". If a company offers an ANNUAL HIRING FAIR this is a clear indication that they can't even offer the world retention. Members acknowledge their assembly line for employment so when they come in they don't even want to waste the time to get to know a new person because they will be doing the same thing next week when the person leaves!! TRULY SAD PEOPLE DO NOT BANK OR WORK HERE.

      1.0
      6 Apr 2015

      Business Systems Business Applications Analyst

      Business systems analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy work, basic finance, low complexity (if that's a pro.) Not much to add for positives. Nice building and plenty of parking. Business is associated to a non-profit for sick children.

      Cons

      Questionable ethical business practices. Under NCUA audit. Also forced volunteerism. You have to work specified number of "volunteer" hours to support the non-profit.

      Viewing 1 - 3 of 166 Reviews
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      ReviewsChartway Federal Credit Union reviews

      Glassdoor has 176 Chartway Federal Credit Union reviews submitted anonymously by Chartway Federal Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if Chartway Federal Credit Union is right for you.