Note: This review is intended for prospective office staff — as stated above, casual Christmas hires tend to have a different experience.
Unfortunately, this company is plagued by serious systemic issues. The CEO demonstrates a lack of respect for employees, often making disparaging remarks publicly. Leadership is weak and heavily influenced by members of the founding family, leading to a culture of favoritism and poor accountability.
Pay is low, and KPIs are unrealistic. Questionable business practices appear to prioritize profit over ethics, with major concerns about how clients, suppliers, and even staff are treated. The software and operational systems are outdated and inefficient, adding to daily frustrations.
The workforce is largely made up of individuals either new to the industry, dependent on visas, or those who may feel they have limited options elsewhere. High staff turnover is a constant — most employees leave within a year, many sooner. Even senior leaders have walked away; notably, a former Chief Financial Officer resigned after less than two years, citing ethical concerns and unreasonable expectations — such as being asked to take on extra roles without compensation, a pattern repeated across teams and to myself.
When people leave, their positions often remain vacant under the guise of “cost-saving,” which only increases the burden on remaining staff. The result is a high-stress environment, reduced service quality, and frequent errors.
There is no real appetite for improvement or change, and feedback is rarely welcomed. If you’re considering applying, my honest advice is: look elsewhere.
