Does Citadel Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Citadel Credit Union employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Citadel Credit Union. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Citadel Credit Union?

55% of Citadel Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citadel Credit Union 3.0 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Citadel Credit Union?

Senior Financial Services Representative (8) , Account Specialist (6) , Financial Service Representative (4) , Financial Services Representative (4) , Manager (3) , Marketing (3) , Senior Financial Service Representative (3) , Assistant Manager (2) , Back Office (2) , Contact Center Representative (2) , Customer Service Representative (2) , Inbound Customer Service Representative (2) , Market Manager (2) , Member Care Representative (2) , Mortgage Loan Processor (2)

What are the pros of working at Citadel Credit Union according to real employee reviews?

"Citadel pays their employees well compared to other credit unions and the benefits are great" ((in 11 reviews)); "Good pay, not super busy," ((in 10 reviews)); "Competitive salary and fair work/life balance." ((in 5 reviews)); "Good people and genuine concern for members." ((in 5 reviews)); "Low stress environment with excellent work life balance" ((in 4 reviews))

What are the cons of working at Citadel Credit Union according to real employee reviews?

"Management was poor, I was no able to voice my opinions even when told." ((in 8 reviews)); "It depends on your direct manager whether you can move in the company." ((in 5 reviews)); "This leads the limited growth opportunities to only newer retail offices." ((in 4 reviews))

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Citadel Credit Union

Citadel Credit Union Reviews

3.4

55% would recommend to a friend

(132 total reviews)

Bill Brown

63% approve of CEO

55% positive business outlook

Ratings by category

3.4

Compensation and benefits

3.2

Culture and values

3.2

Diversity and inclusion

3.1

Career opportunities

3.0

Work/Life balance

2.7

Senior management

Citadel Credit Union has an employee rating of 3.4 out of 5 stars, based on 132 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citadel Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

132 reviews

4.0

1 July 2026

Great team, but pay could improve

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Worked with a great team

Cons

Pay could have been better

5.0

25 June 2026

Great work-life balance with some team limitations

Back office

Recommend

CEO approval

Business outlook

Pros

Work-life balance, competitive benefits, Job security, Positive team culture, Recognition , and Competitive compensation.

Cons

Small teams and Not fully remote.

5.0

10 Apr 2026

Great place to work for a reason

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

PTO. Work life balance. Company Culture.

Cons

Not much. High demand industry so staying on top of everything can be taxing. But necessary.

Viewing 1 - 3 of 132 Reviews

Jobs at Citadel Credit Union

USD 46K - USD 59K /yr

USD 46K - USD 63K /yr

(Glassdoor Est.)

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Citadel Credit Union

Citadel Credit Union Reviews

Ratings by category

Reviews by job title

Great team, but pay could improve

Great work-life balance with some team limitations

Great place to work for a reason

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