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      Citizens

      Engaged employer

      Citizens Reviews

      3.8

      73% would recommend to a friend

      (4,791 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      65% positive business outlook

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Reviews by job title

      5K reviews
      1.0
      1 July 2026

      Beware of Citizens culture - not how it appears

      Sr talent advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits Broad career opportunities Strong regional player

      Cons

      Ongoing organization changes Lack of technology Large organization bureaucracy Rigid management style, lack of empathy

      Viewing 1 - 3 of 4,791 Reviews
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      Glassdoor has 5,073 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.