Management. Everyone knows that Sales is a numbers game. Yet, behind the number, is a sales person making that goal happen. Whenever a sales rep asks for help with navigating a tough client, it's managements job to assist the rep with any tools available (ideas, concepts, past experience if any with selling that industry etc...) as well as lead by example. Also, at the Atlanta office, the clients interest was getting lost and the main focus becoming money, goals and sales. The two compliment each other and it was a shame that there was an unspoken attitude from the higher ups- of "oh well, there's always another client" instead of investing in the ones currently signed.