Clinch Reviews

Read through some of the other recent reviews and you will notice a consistent theme. There is a tremendous issue with work life balance and boundaries. If you do any account work for clients, you are expected to be available 24/7. I was specifically told at one point that I had to have Slack on my phone with notifications on so I could respond immediately to anything while out of office - whether that is a paid vacation day, a weekend, etc. You are expected to be attending to messages after hours as well. I was assigned to a client that was in an entirely different time zone than me, which meant I wasn't really done with work until late at night. You are also not given enough time to actually do the work - every day is a checkerboard of various calls, many of which are entirely pointless, where the company gets together to pat itself on the back multiple times a week for bringing on new clients, despite not having the staff to fully handle those clients. It is likely that you will be the only person in your role on an account, which means there is no one else with working knowledge of the account to handle it if you are out of office. I have also been verbally berated in ways that were quite shocking by managers over the phone, and one time via a text message at 10 PM, which was highly upsetting and unprofessional. Upper management seems totally disconnected from the day-to-day, and is only focused on increasing revenue. Recently, we were all given revenue goals to meet, regardless of whether your role is client-facing or has any way to increase revenue (which is ultimately only impacted by Sales). Clients are also given too much leeway to demand novel, experimental features to be developed at short notice, or for employees to turn around requests instantly, last minute, or at the end of the day or week. The lack of boundaries with clients leads to the lack of boundaries with employees. There is also minimal opportunity for career growth in my personal experience. There is no actual path to advancement, both in terms of salary, title, and responsibilities. There are a few key players that everything depends on, and anyone outside of that can expect to sit at the same salary and role for years. You may get promoted to "Senior XYZ", but that's about it. Overall, the main con I would say is the lack of boundaries and respect for time, which impacts work-life balance and mental well-being. There are too few people expected to do too much.

There are people at this company that are managers who should not be managers and VPs who should not be VPs. Upper management is disorganized and unrealistic, often providing teams with sky-high goals without any sense of direction or vision for how to accomplish said goals. This is very apparent when it comes to revenue goal setting. When you're setting revenue goals that teams can never hope to reach, it sets the entire company up for failure. It's clear the vision for this company is set by people whose heads are in the clouds and whose eyes are not on the prize. If upper management got out of their own way and perhaps got some management coaching the culture here would really thrive. Currently there is a culture set by upper management to always be available for clients and to have no boundaries with them, often advising that working after hours is not only okay but expected. There are not enough people at the mid-level to complete the amount of work that is expected, often resulting in people wearing too many hats and operating outside of their own scope of work with little to no support because everyone is too stretched thin to do what is asked of them. I personally would not recommend working here to my greatest enemy. It will only ruin your mental health so much so that leaving without anything else lined up crosses your mind on the day-to-day.