Clutch Reviews

3.6

50% would recommend to a friend

(88 total reviews)

Mike Beares

74% approve of CEO

38% positive business outlook

Clutch has an employee rating of 3.6 out of 5 stars, based on 88 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Clutch employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

88 reviews
2.0
4 Jan 2019
Recommend
CEO approval
Business outlook

Pros

You get to work with intelligent new graduates from many of the country’s best universities. The pay is pretty good, especially for an entry-level marketing job. The location (Dupont Circle) is full of young professionals. It’s an easy commute from most DC suburbs. The company is constantly growing, so you’ll meet a lot of new people.

Cons

I worked at Clutch for exactly a year, and it was dispiriting and repetitive. The main reason for this is that Clutch prefers to hire people fresh out of college, many of whom haven’t worked anywhere else. This is a common strategy at start-ups: green employees will tolerate mismanagement because they don't know any better. During my year at the company, few people had been promoted to managerial status, so the handful of managers were overworked, frustrated, and rarely in touch with what their direct reports were doing. Entry-level workers have little direction. Most managers have received little to no managerial training and act unprofessionally on a regular basis. The CEO, who is distant from Clutch's day-to-day operations, either doesn't know or doesn't care. And since this is a start-up, there's no HR department to complain to. Cliquishness, combined with lack of office space, is a major issue. Clutch moved into its new office two years ago but was already outgrowing the space by the time I got there. A year later, when I left, it was crowded and uncomfortable. Lines for the bathroom were a daily reality. Managers seem to have favorites, and those favorites tend to get the most rewarding and interesting opportunities/process ownership. In some cases, managers outright bully employees they don't like. Though there are semi-private offices (5-6 people to a room), people often sit in friend groups, which makes finding a quiet space to get work done almost impossible. At lunch, I never felt welcome sitting at the communal table and ate at my desk, working through the lunch hour, on most days. I took coffee breaks just so I had a reason to leave my desk...and then was chastised for those. Making the only measurable metric the number of links that a person can collect in a month seems like an unfair practice. Some employees get easier segments than others, so reaching a certain link goal is a breeze for some and grueling for the rest. Employees are expected to stay after the official quitting time of 5:30, even if they’ve hit their link numbers. I never did this because the pay was good, but it wasn't THAT good. Subsequently, I felt judged for not adhering to the unspoken code of grabbing a beer at 5:00 and then working for a few more hours. (I don't drink beer.) All of this contributes to the passive-aggressiveness that pervades the office and makes clear decision-making difficult. I say all this not because I have a vendetta against the company or the people who work at Clutch - many of them are smart and talented, and if they can thrive here, then great! - but because I want recent college grads to know what they're getting into.

avatar
Clutch Response
7y
Thanks for your feedback. The team certainly is growing and changing rapidly as we set higher standards and goals for the company each year. As with all companies and jobs, employees have set tasks they’re responsible for completing – some of which are recurring. During our hiring process, we try to be as transparent as possible about the expectations, tasks, and metrics new employees are responsible for. We believe all employees must become proficient in their core role before taking on firm building projects. Especially at a small and growing company, understanding the role you’re hired for and the company’s goals and processes is important before leading new initiatives. Our ultimate goal is to hire smart, creative people and provide the support needed so they can learn the role quickly and pursue new opportunities at the company. To accomplish this goal, each new employee has a mentor who provides hands-on, 1:1 training. We also offer two professional development tracks – one that builds business skills and the other that builds role-based skills such as content writing, SEO, content strategy, long-term planning, and more. Collaboration is key at a startup, and we communicate to all employees during the hiring process that we have an in-office culture. All teammates, including our Founder/CEO, have dedicated desks in shared rooms and can use common areas throughout the office as well. We believe this setup promotes collaboration, discussion, and problem-solving. We trust our employees to make responsible decisions about time out of the office and therefore have a flexible vacation policy. We believe it’s important, however, to regroup with employees if time out of the office affects work performance. As the company grew in 2018, we partnered with ADP, which provides HR and benefits services to the company. A 24-hour HR representative is on-call for every employee if needed. Similarly, we are open to feedback and welcome exit interviews; however, we hope employees take the initiative to set up this meeting with their manager. This year, we transitioned to having employee exit reflections with both the manager and a second member of the team. Thanks again for the feedback. We value continuous improvement, and feedback from prior employees is always important to note.
1.0
14 Jan 2020
Recommend
CEO approval
Business outlook

Pros

A great place to meet other young people in the DC area and make good friends. An easy commute to the Dupont Circle area no matter where you live in the DC Metro Area.

Cons

Ever since I started, it increasingly felt as if working at Clutch had a negative impact of employees' mental health given the rumor mill that has taken the place of actual professional company communications, poor personnel and business management, and other various unprofessional practices that have been normalized in this toxic environment. In my time at Clutch, this is how things appeared to me: 1) Alcohol and favoritism - employees come in hungover, often still smelling of alcohol. If you follow this pattern of binge drinking with co-workers, it seems that you can get in with the in-crowd and get promoted by becoming a 'favorite' - this is often what is speculated. Otherwise, you will feel judged, socially a misfit, and your progress at the company will be severely hindered. Not only is this unprofessional and unethical, but it also doesn't demonstrate one of Clutch's claimed "core values" of empathy - for example, if an employee has/had a drinking problem/alcoholism and feels uncomfortable around alcohol, there is no safe space to be found and no sense of empathy or understanding shown by management since there are no company social events without alcohol. With a tap in the kitchen, and employees drinking daily starting at 5 (and sometimes earlier), before the official work day is even over (at 5:30), there is no reprieve from an alcoholic work culture. 2) Poor HR practices, inflexible hours and distrust of employees. The office itself did not have fair labor practices posters until about 9-10 months ago (despite being a 7-8 year old company). 3) Punishing people for wanting a work life balance. Management does not represent a good work life balance either. Highest ranked employees appear to work all hours of the day and night, and on their vacation time. If you don't stay past 6 PM daily, you're considered not engaged and not worthy of taking on new projects or opportunities. If you ask what you can do to improve and gain access to these opportunities, management may bluntly tell you that you need to stay later than 6 PM (even though the working day ends at 5:30). 4) Claiming to hire "all stars." However all employees simply begin doing middle of the road business development and sales work. Misleading title of "Business Analyst" - the role is not at all technical and does not resemble any kind of BA work. The role is purely business development, sales, and account management. The company seems to almost exclusively hire fresh out of college so employees have nothing to measure the terrible management and work environment against. 5) Individuals always seem to be promoted to highest level of incompetence, resulting in management that doesn't appear to have any transferable skills. They seem to lack perspective and people skills. Management often pulls from and manipulates "start-up culture" jargon to attempt to justify management malpractice. They rely on phrases such as "continuous improvement" and vague ideas of "empathy" that do not feel like they're supported by any substantial management practices. Management also does not seem to take responsibility for their decisions or how they might impact their employees/supervisees. They push blame onto their mentees for their own mistakes, rather than showing real leadership. They also often bad-mouth other employees, past and present. In summary: Clutch feels like a toxic work environment and has cliques that contribute to the passive aggressive and opaque communication around the office. If you're a recent grad, put in one or two years to gain some vague business experience if you're interested in business development. Otherwise, stay far away and gain transferable experience elsewhere where you can work with real adults.

1.0
10 Dec 2018

Corporate-style StartUp

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The office is well-located (which is great, because even editorial staff must work in office at a desk, and can't work from home) and the pay is probably above-average for a startup, but not for D.C. in general. In addition, now that I work elsewhere, I think Clutch.co offers a valuable service. However, I'd never work there myself.

Cons

I worked for Clutch for two months before quitting; my reason boils down to one thing: it was obvious to me that the CEO and ad-hoc management were just trying to position the company for selling it off. Don't believe me? They would joke about it in the office-place, and the majority of my coworkers were clearly uncomfortable knowing their jobs were always at risk. Although this is a 40-person startup, the CEO is disengaged with 90% of workers. In the two months I worked there, I never had an opportunity to meet him (he was in the office, too, just off in his corner room) and heard about two sentences come out of his mouth. There is basically one general manager who runs the show, and although he's friendly and present, he forgot the point of working at a startup: when I'm surrounded by young 20-somethings, we should not all be at desks from 9 to 5 doing the same thing every day, week after week. The structure is more monotonous and rigid than corporations I've worked for; but it makes sense. The CEO is a Wharton MBA grad, and the general manager comes from an undergraduate business program; both worked for large corporations before starting and running Clutch, and it's obvious that they aren't emotionally intelligent enough - or at least confident enough - to diverge from regressive and un-innovative structures of fortune 500 giants. The honest benefits of working for a startup is the flexible lifestyle, opportunities for responsibility at a young age, and comparitively high levels of cooperation and collaboration with other employees. Every job has monotony, but startups attract talent for the excitement of change and opportunity. Yet, I met employees who had worked there for a year and were still doing the same thing; any suggestion I had got trapped in layers of red tape; and many employees were obviously looking for opportunities to leave (or had already). Don't be fooled like I was - the staff are better PR representatives than young tech innovators. Editorial staff are clearly instructed to fill Glassdoor with language that so clearly matches their own style that its blatantly obvious how planted these things are. The firm will offer free beer and sometimes bring in cupcakes to get employees hyped up, only to then take a picture of a happy workforce soon after, post it on social media, and make it seem like the norm. Heck, management barely even trains you. If you have any hope of building your career in any way, with meaningful experience and strong connections, you are surely looking in the wrong place. Clutch is only good for the one thing I used it for - an in between job that pays the bills while you find something meaningful. - and as an aside, to give an idea of how poor the management is, an intern once sat in the middle of the office and watched Monsters University all the way through. He fell asleep and napped well after his movie was finished. He barely worked the entire day (but surely logged his hours) and left his skateboard (I can't make this up) right on the floor next to him, again, in the middle of the office. But management is so disengaged - and cares so little about the actual health of their team - that this guy wasn't consulted the entire day. Even though every function of Clutch is trackeable online and easily able to be incentivized and track, making coming into the office unnecessary, they still require us to be in the office, whether or not we're actually working. What kind of environment is this? -

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Glassdoor has 116 Clutch reviews submitted anonymously by Clutch employees. Read employee reviews and ratings on Glassdoor to decide if Clutch is right for you.