Cognella Reviews

4.0

80% would recommend to a friend

(59 total reviews)

Bassim Hamadeh

85% approve of CEO

70% positive business outlook

Cognella has an employee rating of 4.0 out of 5 stars, based on 59 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cognella employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.7 stars).

Reviews by job title

59 reviews
2.0
31 Mar 2015
Recommend
CEO approval
Business outlook

Pros

Students seemed to like the seasonal work. Low-level employees are relatively sheltered from all the drama so I can see it being a nice place to start out.

Cons

You will be judged on how much you seem to be smiling, how many company extracurriculars you participate in, whether you make daily rounds to chit chat with everyone to show you are part of the "company culture," who you have lunch with, how many emails you send... the list goes on. The quality of your work really doesn't matter aside from numbers - whoever sends the most emails/makes the most calls/does the most [x] wins! Be prepared to be berated to the point of tears over whether you smiled enough in a meeting or had negative body language or go to the bathroom too often, etc. Experienced this personally and saw it happen to others over and over. Really loud workplace at times because being a social butterfly is encouraged and headphones are bad. Plus, people will play music out loud, yell to each other across the office, mumble to themselves, etc. It all really depends on your role - sales, marketing, editing, etc. - because some are respected by the CEO while others are basically considered a waste of space (which is why there was no HR) Overall, this was the most toxic, degrading, demoralizing, and negative work environment I have experienced. We were encouraged to tattle on coworkers and supervisors were encouraged to "deal with" those deemed contrary to the "company culture." Hiring practices in the past have included unsavory behavioral "tests" such as telling someone they did not receive the job just to see how they react (if you didn't put up a protest then obviously you didn't want it enough). It is sad because there really have been some great people at Cognella and the work itself is enjoyable. But if you are an experienced worker, just avoid this place. Cognella is like when your sibling would grab your hand and make you smack yourself, saying "why are you hitting yourself? why are you hitting yourself?"

1.0
26 Aug 2014

Please do beware.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Colleagues are intelligent and funny. Fringe benefits are above average. Sorrento Valley location is central, if trafficky, and close to a train station for an easier commute. Due to the high level of employee turnover, there are many opportunities to rise quickly through the ranks if one plays appropriate office politics.

Cons

Take a look at Mr. Hamadeh's language on this very forum to get a better idea of what it is like to work for him. If you disagree with him or his policies, you will see these words and phrases thrown out at you: "bad seed;" "propaganda;" "toxicity;" "immature;" "inexperienced;" "clouded lens;" "underhanded;" "short-sighted;" and my personal favorite: "lacking a moral compass." Since when does expressing frustration with a job indicate a lack of morality? These ad hominem attacks are par for the course at Cognella; prepare to become either a yes-man or a pariah at this company, as there is no in-between. To those complaining about long hours, in Mr. Hamadeh's defense, he is very clear about the seasonal nature of the company and does not hide his expectations that employees should do what they need to do to get the job done for Cognella's clients. This should not surprise anyone with any experience in the working world. Many companies function like this, and Cognella's fringe benefits, such as above average quantities of paid holidays, vacation, and sick time are meant to partially compensate for the time periods in which longer hours are required. If the salary and benefits offered upon hiring are not sufficient to mitigate your concerns about hard work and overtime, then you should not accept the job offer. The very worst thing about the company is the culture. If Mr. Hamadeh one day succeeds in getting rid of everyone who disagrees with company policies, matters will be even worse, for then there would be nothing but sycophants to surround him and pad his ego. The talented people who join the company are very bright, and that means that they are clever enough to nod their heads at the right times and even curry favor by writing slavish reviews on Glassdoor. (To answer the question of whether management encourages employees to post positive reviews here: I was personally asked to do so by a former manager during my time at the company. It happens. Whether Mr. Hamadeh is a knowing party to this practice is another issue entirely.) How is the culture bad? It comes from the narcissism of Mr. Hamadeh himself. He is passionate about his company, but this passion is defensive, jealous, and paranoid where better leaders would demonstrate passion that is steady, confident, and benevolent. Think of a boy-king who surrounds himself with ingratiating advisors, rules through fits and tantrums, banishes those in his court who fall out of favor, searches for assassins in every shadow, and punishes free thinking with an autocratic iron fist. If you don't mind working for a CEO like this, by all means, join Cognella.

avatar
Cognella Response
11y
I knew this post would arrive once we terminated four individuals on our team for gross professional misconduct, which is a very difficult line to cross – usually related to stealing, fabricating documents, and/or showing a malicious disregard for the employer. The decision was upheld by a very level-headed and employee-friendly EDD Administrative Law Court Judge who reviewed all the evidence. Drama and negativity in the workplace are a cancer to any organization. They drain the cultural fibers and glue that keep a team environment healthy. How many of the readers here have been in environments where negative behaviors were tolerated? How did you feel about your managers and other leaders who turned a blind eye to those behaviors? We are an open, inclusive, and empathetic culture where we treat those with whom we work with respect and we take the protection of our working environment seriously. I’m happy to discuss specifically what happened in this group termination with any current teammates (which we already did in an all-company meeting), and specifically with any candidates looking to join our team. We have a strong culture, but certainly our culture isn’t for everyone. The people here who shine are those who are naturally introspective, empathetic, smart, hard working, and have a wonderful and forgiving attitude. Our best teammates are free thinkers who challenge the status quo, help us build better products and processes, and are active and engaging members in any meetings and activities. We're being much more careful about selecting people with those specific attributes. Very best, Bassim Hamadeh CEO, University Readers bassim@universityreaders.com
1.0
9 Apr 2014

Beware

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The atmosphere is casual, they have a decent sick/vacation time policy.

Cons

I find it a bit odd that some of these overly positive reviews sound as if they were written by the CEO himself, or perhaps the marketing team. I would urge you, the reader, to be at least somewhat skeptical of the enthusiastic cheerleader reviews posted here, as they do not accurately depict the working environment at this company. Yes, employees have been encouraged and asked to write positive reviews to make the company look better on Glassdoor. The turnover at Cognella is appalling. People leave in cycles as soon as any opportunity presents itself to get out the door. There are several reasons for this: 1. The atmosphere is toxic. You will be sold a great company culture with ample room to grow, an entrepreneurial environment in which you are encouraged to expand your position and "everyone gets to wear the CEO hat". The reality will be that you will be working an average of 12 hour days, never getting the chance to do any of the great things you were promised because your workload will be so ridiculous it will simply be impossible to do anything else. 2. Lack of support. Yes, the CEO will declare that his door is always open until he's blue in the face, and some reviews here argue that he's a great listener and fosters creativity and innovation from his team. It does seem this way, at first. This euphoric mirage will quickly disappear as your ideas are stifled, you are told none of your initiatives are a priority, or better yet, you are told to tackle huge company-wide initiatives singlehandedly without any support or resources and then berated for not working hard enough and not being able to execute as quickly as they would like. 3. Poor Management. Although I had high hopes that Cognella was making a turn for the better when they brought on a slew of new upper-level managers, my hopes were quickly dissipated as I realized these new managers were going to be just as overworked, unappreciated, and have the life sucked out of them like I was. Let's be honest, there is no management. In order to be able to manage successfully, one must have the time to review, evaluate, and manage, and most importantly must be empowered to do so by their management team. This just isn't going to happen. 4. All negative aspects of the job are blamed on the seasonal nature of the work - LIES. Yes, the seasonal ups and downs can certainly make things more challenging at times, but in no way is this the scapegoat for all negative associations with the work. Not to mention, you will be told the seasonal busy periods are only "a few weeks", sure, if by a few weeks you mean three to four months of non-stop, crushing anxiety, and pressure, after which you will just be playing catch-up with all of the low-priority tasks you had to forgo, and be constantly asked why you are so far behind on your tasks. Accept a position here at your own risk, but I've seen people work here for 1 week and quit. In retrospect, I honestly wish I had done the same, but I believed all of the great things they were telling me and drank the metaphorical cool-aid, only to have wasted years of my professional life.

avatar
Cognella Response
12y
To be clear on my perspective, we are by no means perfect. We make mistakes, we try to learn from them, and we make improvements. But, I have not pressured anyone to post a positive review on Glassdoor. As a company, we have not created false reviews. We had one department (out of eight) over the past year that had seen its challenges, where a few immature employees fostered a negative environment. Although it took a bit too long, they were ultimately let go or driven out. All a post like this does is continue to reinforce the negative reputation they have already built for themselves among their co-workers. It’s a small world, and they are too inexperienced to appreciate how their behavior will come back full circle at some point. University Readers cares deeply about our team. We have excellent work/life balance. Although we certainly have busy seasons, very few people on our team routinely work more than 40 hour work weeks. Go on Linkedin, find current employees, and ask them. We have flexible schedules and encourage a variety of activities throughout the day: tennis, volleyball, yoga, and bootcamp. To any potential applicants: rather than be persuaded or dissuaded by an anonymous review, I encourage you to reach out to our current employees (find them on Linkedin – there are almost 70 of them) to ask their opinion on our business model, culture, and management team. Ask them what they think. I’m also happy to answer any questions specifically about any of the reviews posted here. Very best, Bassim Hamadeh CEO, University Readers bassim@universityreaders.com
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Glassdoor has 71 Cognella reviews submitted anonymously by Cognella employees. Read employee reviews and ratings on Glassdoor to decide if Cognella is right for you.