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Communication Service for the Deaf

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Communication Service for the Deaf Reviews

3.0

45% would recommend to a friend

(233 total reviews)

Christopher Soukup

50% approve of CEO

28% positive business outlook

Communication Service for the Deaf has an employee rating of 3.0 out of 5 stars, based on 233 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Communication Service for the Deaf employee rating is in line with the average (within 1 standard deviation) for employers within the Non-profit and NGO industry (3.7 stars).

Reviews by job title

233 reviews
1.0
18 Jan 2019
Recommend
CEO approval
Business outlook

Pros

No pros when you’re a discriminatory company.

Cons

Prejudiced against individuals with disabilities. They will disregard your doctor’s suggestions for accommodations and then treat you poorly for needing accommodations.

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Communication Service for the Deaf Response
7y
Thank you for taking the time to write this review. CSD takes these concerns very seriously. As you may know, Glassdoor reviews are anonymous but if you would like to discuss your concerns further, please reach out to talent@csd.org.
3.0
7 Oct 2018
Recommend
CEO approval
Business outlook

Pros

Extensive training Job is fairly easy because of the extensive training No customer interaction

Cons

They literally lied about the good things about the job. They told us we could pick our schedule, but we can't. You're either straight full time or you can only work in 4 hours increments as a part timer. They said you can take one holiday off and that's a lie, too. You can't take off one week prior to the holiday, the holiday itself, or the week after. Supervisors can though, so if you're a sup, you're in luck. If you get sick or there's an emergency you better pray it happens 12 hours before your shift and that you have the PTO to cover it. If something unexpected happens and you're late or can't come in you have points counted against you. If you DO call out or say you'll be late 12 hours prior, but you don't have the PTO to cover that time you still get points. You only get 8 points every 6 months so pray you either don't get sick or gain the ability to predict major life events and illness. Speaking of PTO, if it's slow during your shift and they offer to let you go home, you can. However, if you don't have PTO to cover the rest of your shift, guess what! more points. I overheard a supervisor discussing raises and salaries with another sup and she said that raises are hard to come by. Essentially they will do or say whatever they have to to not give you a raise. Also, if you pass training you're monitored every once every single day you work and take a monthly test as well.

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Communication Service for the Deaf Response
7y
Thank you for taking the time to leave a review. We are happy to discuss your concerns with you directly. While we’d like to respond to all of your concerns via this platform, our experience has been that these issues are best resolved directly with team members. Please email talent@csd.org and we’ll set up a time for a member of our team to meet with you. There are many comments in your review that do not accurately represent our organizational processes, so we look forward to the opportunity to address these with you.
2.0
12 Aug 2016
Recommend
CEO approval
Business outlook

Pros

helping people with disabilities make phone calls never take home work (in your head) low stress diverse

Cons

filthy run down facility, lunches are stolen and management just doesn't care super high turnover, get written up for rules that are just made up on the spot, some are fired for first time offense that others can get away with, very junior high mentality,

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Communication Service for the Deaf Response
9y
Thank you for taking the time to provide feedback. We're always looking for opportunities to improve. CSD has recently invested significantly in upgrading all our Contact Centers and will continue to do so in the near future. Our Contact Centers have each been in operation for over 20 years, so you're right, regular maintenance is important and necessary! Regarding your other feedback, CSD cares a great deal about its employees and does the best we can to create an environment where we all make meaningful contributions to the deaf community. CSD provides an extensive employee benefits plan to our Agent workforce, including work hour and schedule flexibility, healthcare, paid time off, insurance, retirement, and short term disability coverage, among other benefits. Regarding the "rules that are made up on the spot" all of our performance standards are clearly documented in our Agent handbook. These are primarily: Attendance (i.e. Agents showing up for work on time), Call Quality (i.e. Agents doing their job correctly), and Policy Adherence (i.e. Agents not violating confidentiality standards, etc.), all of which are common standards in a Call Center. These governing policies are to ensure that we provide the necessary, and best, service possible to our customers, based on the legal requirements of the States we provide service to. If an individual expects great flexibility in terms of how they do their job or when they come and go from work, then working in a Call Center (any Call Center) is probably not a good fit.
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Glassdoor has 240 Communication Service for the Deaf reviews submitted anonymously by Communication Service for the Deaf employees. Read employee reviews and ratings on Glassdoor to decide if Communication Service for the Deaf is right for you.