It's apalling to know that Management at the CX Department does not care about there new hires concerned based on the lack of training that was provided. I have tried setting up a one on one meeting with Priscilla, the CX Manager and she never has time. It's unfortunate. They are constantly monitoring your time on the calls and extremely micromanage there call center employees.
I have resigned from my current position as a customer experience agent, for CCP. Unfortunately it was not a good experience. The training was not properly provided, and too much micromanaging, especially when I am currently new to my position and yet management expects more from my production. I thought this company cares about there employees, but what it really does, it puts you on a negative mindset, and not that much support from management. Unfortunately there is no team work here. You are on your own path to failure at this department called - CX Department.
