Does Community Choice Financial pay their employees well?

According to anonymously submitted Glassdoor reviews, Community Choice Financial employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Community Choice Financial. This rating has improved by 56% over the last 12 months.

How satisfied are employees working at Community Choice Financial?

69% of Community Choice Financial employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Community Choice Financial 3.8 out of 5 for work life balance, 3.8 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Community Choice Financial?

General Manager (46) , Store Manager (26) , Manager (23) , Customer Service Representative (20) , Customer Service Representative (CSR) (18) , Director (13) , District Manager (12) , District Director of Operations (7) , ASM- Assistant Store Manager (5) , Teller (5) , Assistant Manager (4) , Director of Operations (4) , Branch Manager (3) , Customer Advocate (3) , Financial Analyst (3)

What are the pros of working at Community Choice Financial according to real employee reviews?

"1. Prior to CCFI buying out TMX.... pay was good... pay cut was drastic." ((in 21 reviews)); "Like family benefits are good" ((in 15 reviews)); "Great people to work with" ((in 14 reviews)); "We used to have great leadership and now it’s awful from the top down." ((in 13 reviews)); "Some coworkers were great and supportive" ((in 10 reviews))

What are the cons of working at Community Choice Financial according to real employee reviews?

"Antagonistic upper management." ((in 16 reviews)); "Horrible management starting at Director level and getting worse the higher it went." ((in 11 reviews)); "You are going to deal with a lot of angry customer and sometimes the managers dont help you" ((in 8 reviews)); "Had little to no training before being put in front of the customers" ((in 6 reviews)); "Long hours, but if you can work around them then it’s do" ((in 6 reviews))

What are employees saying about Community Choice Financial redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Community Choice Financial redundancy and their outlook for job security at Community Choice Financial in 2026.

Community Choice Financial Reviews

3.8

69% would recommend to a friend

(351 total reviews)

Kyle Hanson

70% approve of CEO

65% positive business outlook

Community Choice Financial has an employee rating of 3.8 out of 5 stars, based on 351 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Community Choice Financial employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

351 reviews

3.0

29 June 2026

Supportive team but limited growth

It help desk technician

Recommend

CEO approval

Business outlook

Pros

Friendly and funny management, coworkers are nice and helpful, good location, paid on-site training, certification reimbursement, good place to start but not to stay.

Cons

Long call ques, mandatory on call, more call center focused than IT Service Desk, extreme BURNOUT, No room for internal growth, poor health benefits,

3.0

6 June 2026

Supportive team with flexible scheduling, but training needs improvement

Loan auditor

Recommend

CEO approval

Business outlook

Pros

Flexible scheduling and a team-oriented environment. Many coworkers are approachable and willing to answer questions, creating a supportive atmosphere. The workload is generally manageable, and the role provides valuable experience in compliance, auditing, documentation review, and loan operations. It can be a good opportunity for someone looking to develop attention to detail and industry knowledge.

Cons

The biggest area for improvement is onboarding and training. Because processes and requirements can change frequently, new employees may sometimes feel overwhelmed or uncertain about expectations. A more structured training program focused on core compliance requirements and critical errors would help employees build confidence and reduce avoidable mistakes. Support is available, but the quality and consistency of guidance can vary depending on who is available to assist. Additional documentation, standardized training materials, and ongoing coaching could improve the overall employee experience.

3.0

3 June 2026

Supportive management, but long call queues and scheduling issues

It helpdesk technician

Recommend

CEO approval

Business outlook

Pros

Good management and nice people

Cons

Large call ques and bad schedules

Viewing 1 - 3 of 351 Reviews

Jobs at Community Choice Financial

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative