Wow, where do I start. I guess at the top where it’s a good ole boys club high above Franklin overlooking I65 racking in millions hand over fist with private jets, box suites at the Churchill Downs, board meetings in the Caribbean, but are absolutely clueless how a modern day company especially IT should run while good hard working IT staff get stiffed with mediocre salary, zero to little training and an office that still looks and feel like it’s from the 80’s. The CIO runs IT like he did 15 years ago when CHS was small. They have grown so fast though and are very large now but the CIO can’t grasp that and still runs it like a “small shop”. Clueless to cutting edge technology, systems or processes. He wants to be a “big boy” company, but yet still manage the day to day operations and be big brother to all the pawns. No clear direction from the CIO down to lower management so nothing ever gets accomplished. Every few months there is a new Priority 1 project that pushes off the table everything else you were working on, wasting hundreds of thousands and even millions of dollars, resources and time. Lack of communication from the top down and amongst different departments. Wasteful, wasteful spending of funds/time on unorganized, last minute and unplanned projects and tasks. Very frustrating for an IT employee to try to get a grasp or be allowed to proactively implement current technologies for future projects/systems due to budgets. Projects, new developments, processes have little or no input from engineers who in the end will design or support the system. CHS is living in the past and always will until the executive team gets replaced with newer, younger blood who can see the over big picture how IT actually runs a business. Lower/middle mgmt. is scared to push back on new projects when their plate is already full, overflowing and falling on the ground. Lower/middle mgmt. are YES men who will not speak up and communicate back to upper mgmt. that there is just no available resources for the new project(s) coming down the pipe. It’s just a viscous cycle hence why nothing ever gets completed in its entirety, or on time or completed correctly and will have to spend more money, resources, time to go back and re-engineer it all over again with it breaks or is not working up to par.
