The Senior Management Team are completely out of touch. There has been something of a mass-exodus in the last year due to poor culture and unhappy team. The workload for many is simply unrealistic. I had colleagues whose managers would regularly schedule meeting outside of their contracted working hours. You don't get TOIL in most teams. The strategic plan doesn't take into account the actual capacity of the team, which in turn undermines CIWF's effectiveness. Policies are not implemented fairly across the organisation. There are no meaningful steps taken to support employee mental health - instead of addressing poor culture, micro-managing, reducing workload, ensuring the strategic plan is realistic considering resources etc, CIWF have just given everyone access to a mental health app. Better than nothing, but not good enough. There are no defined career progression pathways, and the salaries are not competitive.