Is Computer Generated Solutions a good company to work for as a Technical Support Agent?

Technical Support Agent professionals working at Computer Generated Solutions have rated their employer with 3.3 out of 5 stars in 127 Glassdoor reviews. This is a higher than average score with the overall rating of Computer Generated Solutions employees being 2.8 out of 5 stars. Search open Technical Support Agent jobs at Computer Generated Solutions now and start preparing for your job interview by browsing frequently asked Technical Support Agent interview questions at Computer Generated Solutions .

Does Computer Generated Solutions pay Technical Support Agent employees well?

Technical Support Agent professionals rate their compensation and benefits at Computer Generated Solutions with 2.7 out of 5 stars based on 127 anonymously submitted employee reviews. This is 11.8% better than the company average rating for salary and benefits. Find out more about Technical Support Agent salaries at Computer Generated Solutions.

What are the top reviewed jobs at Computer Generated Solutions?

Customer Service Representative (131) , Technical Support Representative (83) , Technical Support Engineer (50) , Technical Support (38) , Customer Service Agent (35) , Team Leader (27) , Call Center Agent (24) , Tech Support Representative (22) , Tech Support (20) , Project Manager (19) , Call Center Representative (17) , Customer Support (17) , Technical Support Specialist (17) , Customer Support Representative (15) , Customer Service (14)

What are the pros of working at Computer Generated Solutions according to real employee reviews?

"People there are nice and very friendly" ((in 79 reviews)); "care and great colleagues." ((in 45 reviews)); "work from home, especially during pandemic it was good" ((in 39 reviews)); "Current project team is great." ((in 33 reviews)); "nice work environment" ((in 18 reviews))

What are the cons of working at Computer Generated Solutions according to real employee reviews?

"Bad management and working load." ((in 115 reviews)); "Also they pay is low for the amount of customer abuse and complaints we deal with." ((in 104 reviews)); "Low salary compared to competition Horrible promotion system "Family" culture (need I say more here?)" ((in 91 reviews)); "No benefits whatsoever." ((in 47 reviews)); "No trainings offered to support your growth in the company." ((in 46 reviews))

Computer Generated Solutions Technical Support Agent reviews

3.3

43% would recommend to a friend

(127 total reviews)

Phil Friedman

60% approve of CEO

34% positive business outlook

Technical Support Agent employees have rated Computer Generated Solutions with 3.3 out of 5 stars, based on 127 company reviews on Glassdoor. This indicates that most Technical Support Agent professionals have a good working experience there. Computer Generated Solutions is rated in line with the average (within 1 standard deviation) by Technical Support Agent professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

127 reviews

3.0

18 Nov 2025

Average

Technical support agent

Recommend

CEO approval

Business outlook

Pros

laid back if you are on the right team

Cons

No pay raises. Benefits are nonexistent

3.0

15 Oct 2025

Decent remote call center tech support position

Technical support representative

Recommend

CEO approval

Business outlook

Pros

Consistent hours and reliable database and ticketing system. If you find yourself knowledgeable about the products you provide technical support for then you will have an easy time helping end user customers. Benefits provided were good.

Cons

Salary was quite low and you are not recognized for going above and beyond for customers beyond a bit of thanks. Lackluster opportunity for advancement. You can get burnt out answering hundreds of phone calls a week.

1.0

8 July 2025

I do not recommend

Technical support representative

Recommend

CEO approval

Business outlook

Pros

- salaries are received on time - overtime, public holidays are taken into account

Cons

- a lot of snobbery and jerks

Viewing 1 - 3 of 127 Reviews

Jobs at Computer Generated Solutions

Virtual Instructor (Phlebotomy)

Remote

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On-Site Junior Server Support - Call Center

Tampa, FL

·

USD 38K - USD 55K /yr

(Glassdoor Est.)

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On-Site Junior Server Support - Call Center

Tampa, FL

·

USD 38K - USD 55K /yr

(Glassdoor Est.)

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Technical Customer Service - On-site

USD 100K - USD 115K /yr

(Employer provided)

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