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      Computer St. Louis

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      Computer St. Louis Reviews

      2.6

      38% would recommend to a friend

      (16 total reviews)

      44% positive business outlook

      Ratings by category

      3.1

      Compensation and benefits

      3.0

      Career opportunities

      2.6

      Culture and values

      2.6

      Work/Life balance

      2.5

      Senior management

      1.9

      Diversity and inclusion

      Computer St. Louis has an employee rating of 2.6 out of 5 stars, based on 16 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Computer St. Louis employee rating is 32% below average for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      16 reviews
      1.0
      21 Mar 2017

      Work Environment Toxic

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Good team of engineers, sales and marketing staff. Employees were willing to help out whenever they could and teach you new things if time was allowed.

      Cons

      One word, management. 17 employees either quit or got fired in my short time there. Management has a very poor ability to communicate appropriately with employees. Any questions or suggestions on better ways to do things were constantly met with reasons/excuses for why the way they do things are the right way. Management takes any negative feedback as a personal attack rather than listening and trying to figure out a way to make things better. They believe the turnover being so high is because of the people that are being hired and do not look internally at how they manage and treat people as a reason why turnover is a constant. I have talked to several former employees that were employed there before I was and they all share the same sentiments.

      avatar
      Computer St. Louis Response
      9y
      Thanks for your feedback and I’m sorry that that your employment ended with you having a negative perception of our management team. We are constantly trying to improve our client and staff experiences and we rely on feedback like yours to know in which areas we may need to make adjustments. I agree that we have a fantastic team of engineers, sales, and marketing staff – and over half of our management team have been internally promoted from those staff level positions. I believe that this hands-on experience has given our management insight into the requirements of the job and equipped them to communicate clearly regarding the expectations of the different positions they oversee. It seems that your experience was not indicative of the open-door culture we have worked hard to develop and I apologize for any perceived breakdown in communication between yourself and our management.
      1.0
      19 Jan 2017

      Stay away if you're an IT worker

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      There used to be some fun perks, such as free water, soda, free lunches on Fridays, but they took all those away. The co-workers were fantastic for the most part.

      Cons

      Management, management, management. They micromanage everything and everyone, even making you account for bathroom breaks. Metrics are more important to them than anything else. Almost half the company is a "manager" of some sort. Nepotism is a major problem here. One of the managers in particular gets away with being extremely rude to everyone, because he's supposedly really good at his job, but all he did was throw people under the bus for his own mistakes to make himself look good. While I was there, they instituted a "no more overtime" policy, but then made people come in early or work late, or gave them so much work they felt they had no choice but to work late, and then still didn't pay them overtime. The turnover rate here is through the roof due to these practices. Every single office policy is designed to give management all the benefits and take them away from the regular workers.

      avatar
      Computer St. Louis Response
      9y
      Thank you for your response, I agree that we have a lot of fantastic employees that help make our team great. We do provide free water, soda, and coffee to our employees and have never stopped this practice. Our Friday team lunches have always been based on team performance, and still are, however our 97% client satisfaction score is indicative of the great job we are doing here - and we haven’t missed a lunch in a long time. I’m sorry that your employment ended with you having a negative perception of our management staff. We have worked hard to create an open-door culture where our employees can meet with and be heard by any manager – all the way up to our CEO. This open-door culture allows us to receive feedback from our staff about any potential issues with other staff or management, as long as our employees are willing to speak up. Work-life balance is important to us – we don’t require any of our staff to put in mandatory overtime and if anyone feels that their workload is too much, our management team is happy to discuss it with the employee and make adjustments as needed. I apologize that your experience does not seem to reflect this culture that we are currently enjoying.
      1.0
      5 June 2017

      Stressed out and Overworked

      Engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      - Getting to work on a ton of different types of equipment - Gain a lot of experience in a short time - Free Friday lunches if you maintain high review scores - Most employees are easy to work with - The owners will do everything they can to make sure the company is profitable.

      Cons

      - High turnover rate because of dissatisfied Engineers. - Very stressful environment and overworked - On-Call rotation schedule constantly changing. Went from once every 8 weeks to once a month. - Documentation for clients is lacking and some companies do not have any information. You are basically blind when troubleshoot some issues. - They take away incentives (Used to be able to get a overtime but they took it away) - You HAVE to work a minimum of 45 hours a week. It averages 50 hrs/wk and you will NOT get paid for over time so do the minimum. - If you want a day off, even if you are over 45 hours on your time sheet for the week, you will still need to give up 8 hours of PTO. Didn't make sense to me either. - Bonuses are not attainable because of how they have things setup. They have a 10 page document describing how they screw you out of a bonus. Bonuses are based on: =Your salary ( Example: If you make 36,000 per yr thats 3,000 a month. They want you to bill companies at least 3 times your monthly salary. So 9,000 dollars a month minimum. = They will pay you 15% of all billing over over that 9,000 min. So you bill 10,000 a month, that's $1000 more than the min. ($1000 X .15 = $150 total bonus). = They factor in a few more things to make sure your bonus is as little as possible. Make sure you read the bonus document because they also factor in client reviews. If you average 90% for reviews then you have to multiply the review score to your bonus (Example: 150 X 0.9 = $135 total bonus) = WAIT! there is more. If you submit your time sheet late, you will NOT get a bonus. If the TEAM loses a client, YOU will not get a bonus. Management can adjust bonuses based on what they feel you should get, if anything. In conclusion it really doesn't matter how hard you work at the company. You will probably not get a bonus because of how unattainable the system is or because a team member lost a client.

      avatar
      Computer St. Louis Response
      9y
      Thank you for your response and I’m sorry that you felt overwhelmed and stressed in your position. I agree with the statement that we give our employees the opportunity to “work on a ton of different types of equipment” and “gain a lot of experience in a short time”, however this broad scope can make the job fast-paced and can be stressful to some. We are constantly trying to improve our client and staff experiences and do make changes to our internal processes on occasion to find the best solution for everyone. Our current on-call rotation is structured so no-one is on-call more than they would like and employees are rewarded for their on-call service. We have a number of different ways that our employees can qualify for bonuses – and have employees that regularly receive them, however they are designed as a merit-based reward for going above and beyond the base expectations for the job – so they do require a little more work. Thank you again for your response, we continue to be a rapidly growing company that is adding new positions and clients all the time and feedback like yours helps us evaluate what we can do to provide top-tier support to our clients and a top-tier workplace for our employees.
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      Glassdoor has 16 Computer St. Louis reviews submitted anonymously by Computer St. Louis employees. Read employee reviews and ratings on Glassdoor to decide if Computer St. Louis is right for you.