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      Concertina

      Engaged employer

      Concertina Reviews

      3.0

      49% would recommend to a friend

      (14 total reviews)

      47% positive business outlook

      Reviews by job title

      14 reviews
      1.0
      26 Mar 2026

      Overworked and Undervalued

      Operations manager
      Recommend
      CEO approval
      Business outlook

      Pros

      100% WFH and higher pay than other WFH CSR

      Cons

      I’ve been with the company for quite a while now, currently working in Operations and Management, and honestly, it’s been frustrating. Over time, my role has expanded way beyond operations. Other than operations, I also do hiring, supporting higher management with admin tasks, and basically wearing multiple hats on a daily basis. The workload keeps growing, but the recognition and compensation don’t match. No 13th month pay nor performance bonus and that’s really disappointing, especially considering the amount of work and responsibility I carry. It doesn’t feel aligned with the effort being put in. What’s even more discouraging is knowing that there are people earning more, even when I know I’m doing more or taking on bigger responsibilities. It makes me question how the company really values its employees. Given the workload and contributions, I genuinely feel like I should have been promoted by now but that hasn’t happened. In fact it was supposed to happen but for some odd reason, it didn’t push through. On top of that, support from management is lacking, which makes things even harder. Overall, it just feels like no matter how much I give, it’s never enough. I’m never valued as an employee with a very critical role in the company.

      avatar
      Concertina Response
      2mo
      Thank you for sharing your feedback. We appreciate the recognition of Concertina’s fully remote setup and competitive pay, which reflect our commitment to offering flexibility and meaningful opportunities in a work-from-home environment. As the company grows, some roles naturally expand to meet evolving business and client needs, especially in operations and management where cross-functional support is often essential. While this can be demanding, it also reflects the trust placed in team members to contribute beyond a narrow scope and play an important role in the company’s growth. Decisions around compensation, promotions, and rewards are made with consideration for business sustainability, performance, and organizational priorities—not only workload volume alone. We understand that growth can sometimes feel challenging, and feedback like this is valuable. Concertina remains committed to improving clarity, support, and development opportunities while continuing to build a flexible, high-accountability, and growth-oriented workplace.
      3.0
      22 Mar 2026

      pay is good but no proper management

      Ops lead
      Recommend
      CEO approval
      Business outlook

      Pros

      Competitive salary Flexible working setup Approachable and supportive team members Smooth and efficient hiring process Good working environment overall

      Cons

      “Flexible time” often results in extended working hours with no clear boundaries No proper structure for time-in and time-out; overtime is frequent but difficult to get approved Lack of transparency regarding benefits (e.g., 13th month pay was not clearly communicated upfront and later made conditional) They kept explaining that benefits like the 13th month pay were based on company performance or contractor status, but this was not clearly communicated from the beginning. It created false expectations for employees. Overpromising to employees and candidates, leading to misaligned expectations Poor coordination when transitioning to client interviews (last-minute scheduling, lack of proper notice or preparation) Inconsistent handling and communication with candidates

      avatar
      Concertina Response
      2mo
      Thank you for your feedback and for recognizing our competitive compensation, flexible setup, and supportive team culture—these are core strengths we intentionally maintain. As a remote, client-driven organization, flexibility is designed to empower team members while also aligning with client needs across time zones. This can sometimes blur boundaries, but it also enables autonomy and global collaboration. We continuously work on improving structure around time tracking, workload management, and approval processes to create better balance and clarity. Regarding benefits and communication, our policies evolve as the company grows to ensure sustainability and fairness across different engagement types. While this may not always be experienced consistently, our intent is to align rewards with both individual contribution and overall business performance. We also acknowledge that as we scale, coordination and communication especially in hiring and client transitions require ongoing refinement. These are active areas of improvement as we strengthen processes and leadership alignment. Concertina remains committed to building a transparent, flexible, and growth-oriented workplace that balances opportunity, accountability, and continuous improvement.
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      Glassdoor has 21 Concertina reviews submitted anonymously by Concertina employees. Read employee reviews and ratings on Glassdoor to decide if Concertina is right for you.