Non supervisors are held to a higher standard than the "supervisors."
All rules that apply to CSAs don't apply to supervisors. When you need assistance they are browsing Facebook on their cell phones, which CSAs are forbidden to have on their person on the floor.
Training was worth not existing at all.
As a new employee, you are held accountable for processes and "resources" you didn't know existed until you ran into that situation.
While in production floor training, supervisors and leads do not or are not willing to provide support for processes and resources not mentioned in training.
Sink or swim culture.
Micromanagement is ludicrous to the point on a supervisor telling you where to sit, because they said so.
You are accountable for meeting metrics your first week of post classroom "training" without being prepared for the job.
Management treats you as if you have worked there a significant amount of time in the form of condescending remarks when you ask for assistance, because you don't understand a process or situation you were not trained to handle.
No one in a lead position wants to handle an escalation and you are accountable for ownership of situations which you don't have the authority to make decisions.
Without any guidance from week one on the floor, you are constantly confronted, and scrutinized for best judgement decisions made, when no prior education was given for a situation.
You are the enemy to your employer.
No personal effects at your workstation.
Carrot on a stick incentives and bonuses.
Metrics expectations are given and ramped up with no prior knowledge of them and last minute.
Supervisors and leads ride you for call handle and hold times week 1, while you scramble to locate assistance for processes and resources you were not educated on.
You have to clap and keep your hand raised for minutes on end until a supervisor (looks up from their phone or unprofessional conversations) or lead feels like coming to help, causing longer call handle and hold times.
Training support is severely understaffed and unwilling to perform the duties of their positions since they want to avoid call at all cost.
