Consumer Reports Reviews

3.4

62% would recommend to a friend

(213 total reviews)

Phil Radford

100% approve of CEO

28% positive business outlook

Consumer Reports has an employee rating of 3.4 out of 5 stars, based on 213 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Reports employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

Reviews by job title

213 reviews
1.0
9 Jan 2015
Recommend
CEO approval
Business outlook

Pros

None at the moment. The prospect of the Board Changing Leadership.

Cons

The organization began it's downward spiral in 2010. Ex President Jim Guest attempted to turn things around by removing key senior executives who actually brought the organization back to life in the mid 2000's. Guest's first move was to hire an aggressive ex Board Member, Laurence Bunin, as Chief Operating Officer. While Bunin tried hard to turn things around he was too coarse, aggressive, and il-suited for the role. Guest fired Bunin after a year on the job and then re-organized his management team At the same time, the core magazine and digital business was declining and to this day is barely breaking even. Recent changes include a new President from, of all places, the Ford Foundation. The current President has a Communications background and is charged with turning the brand around and her first move to, you guessed it, fire senior executives and bring in her cronies from the Ford Foundation. The organization should have hired a real visionary with business and advocacy experience, instead they hired what they could find and afford. Over the last three years not only has Consumer Reports had a management, revenue, and product problem but they also went through a massive lay-off period where very good workers were fired without warning and logic. A common occurrence is for senior managers and execs to ask for large serverance or threaten to sue the organization given how aggressive they've been with long term and short term dismissals, the ex COO for example sued the organization when he was fired. The real problem with Consumer Reports is it's clueless Board who allow the Executive staff to rule without any accountability. The Board is the only entity that ever needed re-organization and it's never happened, instead they go after the loyal employee earning $70,000.00 per year. Prospective employees should stay clear of Consumer Reports. The old Consumer Reports was a desirable place to work with a great reputation and stellar product. Now, the organization is a lost cause with constant lay-offs, executives coming and going, and a very poor financial outlook. Stay clear if you're considering the organization and leave if you're currently still hanging on.

1.0
1 May 2017

Don't believe the hype

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

pretty good food in cafeteria and decent benefits; ok commute if you live in Westchester

Cons

Way, way behind in technology; very antiquated ways of 'managing' employees (i.e., having to physically be in office 5 days a week). Older employees have been fired, forced out or laid off, under the disguise of reorganization. In reality, it's a ruse to get rid of staffers on top of their game professionally and in pay. Never-ending changes in senior management that is totally clueless, like a ship with no rudder. No career path. The HR department keeps posting positive reviews to counter anything negative--believe the negative reviews as they are all true.

1.0
30 Oct 2014
Recommend
CEO approval
Business outlook

Pros

A new CEO has been hired but she wasn't the first choice for the organization who struggled to find someone to want to come in and attempt to turn around a sinking and unfocused organization. The CEO has brought over a senior executive from her old organization and while she is not a business person maybe she has more talent than the hapless ex President and militant Chief Operating Officer who was hired and fired by the CEO within 18 months.

Cons

Where to start? I've spent 2 years at Consumer Reports so I'm a relatively new hire. I left a secure private sector job with a large company to work under the assumption that I was going to help "the greater good" Well, boy was I mislead and mistaken for joining Consumer Reports. Consumer Reports has numerous layers of management who are all responsible for breathing life into a antiquated business model. The company hasn't made a real profit in years and new management brought in to turn things around do not have a clue. Lay-offs happen without any warning and many very competent people have been let go with very little justification. Young employees have also left because of the lack of opportunities to advance, unethical executive management and managers, and the lack of a clear career path. Consumer Reports will always go through vicious cycles of layoffs and sudo stability. If you're in the inner circle then you may survive but for the rest of the 90 percent of the staff you'll be let go at some point in your career and then wonder why you've wasted your time at a hapless organization. Consumer Reports deserves a not recommended rating for how it treats employees. Who cares if the organization protects the consumer if it can't do good with it's own staff.

Viewing 1 - 3 of 213 Reviews

Glassdoor has 245 Consumer Reports reviews submitted anonymously by Consumer Reports employees. Read employee reviews and ratings on Glassdoor to decide if Consumer Reports is right for you.