4y
I'll speak for the whole management team here in saying this was a hard review for us all to read and was the source of introspection. You clearly are coming from a place of a lot of frustration, and that is painful for hear from a former team member. No company will be the right fit for everyone forever, but we want our alumni to be able to leave in a state of well being and be supported through a transition as best as possible.
We think Glassdoor can have a positive role in offering workplace transparency, and we actively participate on this site for that reason. We also believe in holding our management team accountable to their teams and have a variety of processes in place to identify issues (including anonymous pulse surveys, skip level 1:1s, office hours with leadership, an HR function separate from reporting lines, a board of directors above management, etc). The spirit of this review speaks to a frustration with your promotion and review experience, and we take that seriously. You should not have felt treated unfairly.
With all that said - this review also crosses the line of productive and accountable feedback, and veers into nonfactual territory that is not actually helpful for others on this site. This is not the right forum to litigate inaccuracies in an anonymous review, but to mention a few: the highest rating in our performance management framework is actually a 1; in the performance review cycle completed immediately before this post, 18% of ratings across our competency framework were a 1; 14% of our staff were promoted in that bi annual cycle; 60% received compensation increases. We could similarly speak to our incredible customer retention, growth, or NPS scores, or best in class sales cycle that all speak to a quite strong and happy customer base, or our bonus structure and strong pulse survey scores of management - but this doesn't feel like the right place to do so.
We wish you all the best - and mean that genuinely - and are sorry your experience here didn't meet your expectations.
