Convey Health Solutions Reviews

The owner was problematic in a multitude of ways. One of the most troubling aspects of his behavior was his blatant racism, which permeated every aspect of the workplace. Despite numerous complaints and attempts at intervention from employees, it seemed futile to try and change deeply ingrained attitudes and biases. Furthermore, the owner seemed to view his employees as little more than servants, rather than valuable members of the team. This attitude was evident in the way he treated us, often speaking down to us and disregarding our input and ideas. It was clear that he viewed himself as superior to everyone else in the company, and this created a toxic environment that was difficult to work in.

The position is Temporary so after that we would have been unskilled trained for one week to Member Services which is nowhere near enough time to learn much of anything. At the Miramar location there was no parking available for us so we had to park at a church and then take the company's shuttle to work. I lived 15 minutes away but since I had to drive to the church I had to leave at least 35 minutes beforehand which is frustrating. For the Enrollment Specialist role, it was two weeks training. More than half the time we learned essentially nothing that was useful on the call floor which was a shame. Convey needs to revamp their training content to make it more useful. The systems and computers are also slow. While on the call with an enrollee my computer froze on multiple occassions and made loud malfunctioning sounds while the enrollee was talking. How embarassing. They need to improve their systems. They pay 11 dollars an hour yet provide a lot of overtime during the enrollment season. They have an ample amount of allotted money to pay their workers yet they rather overwork us like dogs than to pay us fairly. The cost of living in South Florida is not cheap. Lunch is only 30 minutes and to clock in and out you need to log into a computer and then go on ADP to punch in which takes a lot of time since the computers tend to crash a lot. If your shift starts at 8am you will need to be in by 7:45am to comfortably clock in. We were considered as "contractors" so we recieved no benefits at all. This is not a good company to work for.