Does Covered California pay their employees well?

According to anonymously submitted Glassdoor reviews, Covered California employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Covered California. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Covered California?

50% of Covered California employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Covered California 3.7 out of 5 for work life balance, 3.4 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Covered California?

Customer Service Representative (10) , Associate Governmental Program Analyst (AGPA) (7) , Customer Service Representative (CSR) (6) , Program Technician II (6) , Service Center Representative (4) , AGPA (3) , Manager (3) , Project Manager (3) , Student Assistant (3) , Call Center Representative (2) , ITS II (2) , Program Technician III (2) , Pt II (2) , SCR (2) , Specialist (2)

What are the pros of working at Covered California according to real employee reviews?

"Good team, great setup with staff" ((in 6 reviews)); "Decent Benefits" ((in 6 reviews)); "Good work/life balance" ((in 5 reviews)); "Many colleagues are genuinely nice and collaborative." ((in 4 reviews)); "The management and the people are friendly and are helpful when you need it." ((in 4 reviews))

What are the cons of working at Covered California according to real employee reviews?

"pay is always different" ((in 7 reviews)); "Doing the same thing every day and once in awhile you get angry callers,but the supervisors are always there to help." ((in 5 reviews)); "High high call volume Pay is not worth it for all we have to do Inadequate training Almost all of the upper management I encountered were very rude Communication is horrible Extremely unorganized and I will mention again that the pay for all you have to do is not worth it" ((in 5 reviews))

What are employees saying about Covered California redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Covered California redundancy and their outlook for job security at Covered California in 2026.

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Covered California

Covered California Reviews

3.4

50% would recommend to a friend

(118 total reviews)

Jessica Altman

67% approve of CEO

52% positive business outlook

Ratings by category

3.7

Diversity and inclusion

3.7

Work/Life balance

3.4

Culture and values

3.3

Senior management

2.9

Compensation and benefits

2.7

Career opportunities

Covered California has an employee rating of 3.4 out of 5 stars, based on 118 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Covered California employee rating is in line with the average (within 1 standard deviation) for employers within the Government and public administration industry (3.6 stars).

Reviews by job title

118 reviews

2.0

3 May 2026

Kind colleagues, bureaucratic and inefficient.

Associate governmental program analyst (agpa)

Recommend

CEO approval

Business outlook

Pros

Kind people. Not demanding. Fully remote is a pro for some people.

Cons

Lots of bureaucracy. Often the purpose to your work is not clear.

Covered California Response

1mo

Thank you for taking the time to share your experience and feedback. We’re glad to hear you found your colleagues kind and supportive, and that the flexibility of remote work was a positive aspect of your time with us. We also appreciate your candid comments regarding bureaucracy and clarity around work purpose. As a mission-driven organization, we recognize how important it is for employees to feel connected to the impact of their work and empowered to navigate processes efficiently. Feedback like yours helps us continue identifying opportunities to improve communication, streamline processes, and strengthen the employee experience. We wish you all the best in your future endeavors.

4.0

11 Apr 2026

Great team and remote work, but in-person meetings required

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Good team, remote work, all equipment provided.

Cons

In person meetings every three months.

Covered California Response

2mo

Thank you for sharing your experience with Covered California. We’re glad to hear you enjoyed working with your team and appreciated the flexibility of remote work, as well as the support provided through equipment and resources. We understand that periodic in-person meetings may not suit everyone’s preferences. These gatherings are intended to strengthen collaboration, connection, and alignment across teams, but we appreciate your feedback and will continue to evaluate how we balance flexibility with opportunities for meaningful engagement. We wish you all the best in your future endeavors and appreciate the time you spent with us.

5.0

9 Apr 2026

Great place to work

Staff services manager i

Recommend

CEO approval

Business outlook

Pros

Great leaders very inclusive environment

Cons

Pay is not very competitive

Covered California Response

2mo

Thank you for your thoughtful review and for being a valued member of the Covered California team for over three years. We’re especially pleased to hear your positive feedback about our leadership and commitment to fostering an inclusive environment—those are priorities we take great pride in. We also appreciate your candid feedback regarding compensation. We recognize the importance of offering competitive pay and continuously assess our compensation practices within the broader public sector framework to ensure we remain fair and equitable. Thank you again for your contributions and for helping make Covered California a great place to work.

Viewing 1 - 3 of 118 Reviews

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Reviews by job title

Kind colleagues, bureaucratic and inefficient.

Great team and remote work, but in-person meetings required

Great place to work

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