Craft Worldwide Reviews

3.0

76% would recommend to a friend

(95 total reviews)
avatar

Simon Sikorski

62% approve of CEO

53% positive business outlook

Craft Worldwide has an employee rating of 3.0 out of 5 stars, based on 95 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Craft Worldwide employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

Reviews by job title

95 reviews
1.0
23 Jan 2019

Biggest mistake of my Career. Stay Away From Craft Boston.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-A few good people -Compensation (not worth it in retrospect)

Cons

Before accepting the position, I noticed their poor reviews on Glassdoor. I should have heeded the warning! The negative reviews here aren't just disgruntled employees, they are 100% truths. I'm also confident that some of the 'positive' reviews were encouraged by management, because they appeared after my initial conversations with Craft (where I actually questioned the ratings and reviews w/ the recruiter). There is essentially ZERO onboarding and training on an extremely time-consuming process. I've never seen anything like it in my 20 years in the workforce. The smallest task can take just as long as a complex task. Two weeks in, my manager told me flat-out that they regretted hiring me. It was shocking, considering I was still so new and had very little training. After that initial feedback, I had regular check-ins with my manager, where I was assured me everything was OK and headed in the right direction. Next thing I know, people are not making eye contact w/ me, leaving me out of meetings and just putting out a weird, uncomfortable, negative vibe. A month and a half in, I got my first-ever meeting invite to the HR office. It was then I knew my fate - I wasn't "a good fit". The kicker - they did it RIGHT BEFORE CHRISTMAS! First time ever in my career. Now to speak to the actual company - their internal processes are entirely dictated by their client (yes, CLIENT, singular). They are extremely time-consuming and convoluted (and honestly, pointless). It's essentially indirect analysis paralysis. EVERYONE there is overworked. You will find many employees regularly working to: 6, 7, 8 pm. Much of management seems to jump out at 5 on the dot, or earlier. One thing I did notice is complete lack of respect for the clients as well. This is especially troubling, because Craft is an in-house agency for their client. You never know, a client could be close by or right around the corner from conversations. I would frequently hear coworkers and even directors bad-mouthing clients right out in the open - "she's so dumb!", "not very smart", "can't stand him!", "she's so stupid!" etc., etc. I'm generally not a complainer, but I was compelled to write this as soon as I secured new employment. Please heed my warning and stay away or you will likely regret your decision.

2.0
12 Sept 2018

Good people and bad management.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Craft's Framingham office is full of great, hard-working people. Every day, people are giving 100% and more. Everyone (excluding upper management) is friendly and approachable; I'd work with many of them again in a heartbeat, at a different company.

Cons

- Craft's Framingham office, by far has the most toxic environment I have ever encountered. I've worked in a couple larger agencies in the area; this agency tops them all. -Since July 2016, the office has lost approximately 40-50 of their original 100 staff members, which says a lot. -Upper Management is aggressive, hostile and unapproachable. When I witnessed a 'dressing-down' of a senior creative in a staff meeting, it was the final straw for me. - No merit-based increases, bonuses, or any incentives. I also found that many positions equal to mine at other companies in the area all had salaries 15-25% higher. - Project Managers worked to the bone, working long hours as glorified data-entry professionals due to the insane amount of project tracking software required to manage a job. If Craft could track how many times you inhale and exhale per job task, they'd track it. This leaves little time to actually do quality work. - This is a production agency, so any creative role is essentially mechanical art and versioning of artwork and creative concept done by outside agencies. You’re essentially a pixel-monkey, no matter what level creative you are. So if you’re looking at a creative role here, be aware of that.

1.0
12 July 2018
Recommend
CEO approval
Business outlook

Pros

Competitive salary/benefits. Convenient location off Mass Pike.

Cons

I worked at Craft WW for 2 weeks before quitting. The Craft in question is an integrated office and is located within another major corporate building (also this location's only client), which is kinda blah. A few big red flags on my first day: filthy desk and laptop. And I mean absolutely filthy. I had to really scrub to get some gunk off the laptop. Unacceptable. And instead of easing into a new role, was walked right into a meeting before having a chance to sit down at my desk. There is absolutely no training program or general ramp up time whatsoever. Management was swamped and had no time to really walk me through the antiquated computer system and programs. It was an absolute cluster in terms of getting new employees up to speed. The job itself was awful glorified data entry. Clients would request small jobs that we would assign out by entering it into a computer system in different ways/formats so it adheres to some absurd policies that was really excessive. This would be done several times a day (the process can take up to an hour each) and is frankly pretty soul crushing work. The hours were also miserable. On my second day, I was given a new task to do at 5:15pm to finish that evening. It was something I obviously never did before, so I was walked through it a bit, but I didn't get out until after 6. Employees regularly stay late into the night on all teams, and are often allocated at over 100% workloads on a daily basis. I heard another employee talk about having to cancel a vacation in the past in order to stay and work. Superiors and colleagues regularly complained about not leaving the office until after 8pm on several nights. I quit on Friday of my second week and I regret even taking the job. It's been removed from my resume.

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Glassdoor has 161 Craft Worldwide reviews submitted anonymously by Craft Worldwide employees. Read employee reviews and ratings on Glassdoor to decide if Craft Worldwide is right for you.