Craft.co Reviews

Thank you for sharing your feedback - hearing from our employees, even when it’s hard feedback, is the only way we can continue to provide an employee experience in which all of our team members can thrive. Many of the points you mention have been on our mind for a while, and we’ve been actively working to improve them. It sounds like we could do a better job of sharing where things are going well, so here's some additional information that might be helpful: * You're right that we can absolutely do better in terms of gender representation within Engineering, and that is a dedicated focus with the roll-out of our Inclusive Hiring efforts. But we're also proud of the fact that our Product team is 80% women! Our focus on Diversity, Equity and Inclusion is a long-term investment, and we hope to continue to build out our DEI framework as we grow. * The bulk of our hiring (70% of the company!) has occurred in the last 18 months, so it makes sense that our total average tenure is still relatively short. Stick with us - growth like this is exciting and challenging, and we have great things in store. * You're right that we are in rapid growth mode, and have been bringing in incredible new talent to join our team. That doesn't mean that growth isn't possible or is a barrier for current employees, though! In the last 6 months, we’ve promoted nearly 15% of employees who have been with us a year or longer, and we're currently updating our performance management processes and digging into career mapping efforts to ensure we're equally focused on developing our current team members. * Product roadmap for a startup is a challenge, and how that roadmap gets built out and communicated across the company is a big area of focus for our new head of Product, Andra. Further, our Product team recently launched a new system for all employees to submit product ideas, as well as a Product Board to gather feedback on ideas currently under consideration. We encourage you to take advantage of these great options to ensure your ideas are captured! Finally, if you're a current team member and you feel comfortable doing so, we encourage you to reach out to your manager or People Operations to have more of a conversation. We'd love to hear from you.

Thank you for your feedback. I’m so sorry to hear that you’ve had some negative experiences at Craft. I would love to talk about this directly, and really value hearing feedback from the team, no matter how negative. We’ve also just brought on a new Head of People Ops so the People Team is a safe place to go with feedback if you don’t feel comfortable talking with me directly. We are always striving to improve our culture and create a welcoming and psychologically safe environment for everyone to do their best work. That said, consistent with our value of “Humility,” we (myself included) are constantly learning and improving (from both successes and setbacks). Thank you again for your feedback. Respectfully, Ilya Levtov (CEO)