Craftable Reviews

Lack of direction from leadership, tons of turnover, company culture just doesn’t exist outside of professional work-related talk, understaffed in several departments because of turnover, difficult to get timely responses from coworkers. Difficult to work with other departments. Non-constructive criticism, not enough opportunities for team building. Company relies heavily on sales dept and they’re the most toxic group to try to work with (if you get a response). Too difficult to get work done without direction from leadership , support from coworkers, collaboration with other departments.

The work environment was notably unprofessional and discouraging. There was a constant undercurrent of drama, gossip, and rumors that made it feel like high school. Professional growth seemed to be nonexistent, with departments working in complete isolation from one another. Craftable has not prioritized Customer Success, and this is not a company I would recommend for any CSM seeking career advancement. The team largely consists of individuals with backgrounds in the hospitality industry, which provides some great insight into the customers ecosystem but lacks depth in SaaS, tech, and Customer Success frameworks. While the product has potential to benefit the hospitality industry, it was frequently criticized by customers for being overly complicated and difficult to navigate. Unfortunately, everyone I spoke to seemed at least somewhat dissatisfied with working there. Team meetings were often filled with complaints, and Slack messages were full of harsh criticism directed at other team members and departments.