Credible Behavioral Health Software Reviews

From your first day, you can’t trust that you will be employed by the end of the day. Several people don’t make it through the extensive training (3 months). The training is full of poorly planned sessions and peppered with trainee presentations. Yes, even people who aren’t client facing have to do presentations. You don’t receive feedback on your presentation but can get fired as a result of them. By the time you make it through the training, the skills they hired you to use will need dusting off. They seem to delight in hiring people just to fire them and disrupt their lives. Crazy, right? You’re reading this thinking it can’t be real. Go ahead and take a job there. By week three, you start exchanging concerned glances with others in your training group. Resist the temptation to use their technology to discuss it. Resist the temptation to ask existing employees about it. Meet away from work or text any concerns to ONLY the people in your training class. Folks are trying to survive and if they think snitching on the new guy will score them points, they will. There will be surveys. They are not anonymous. The CEO doesn’t believe in anonymous feedback. (Translation: he doesn’t want honesty. He wants to be able to punish anyone who responds outside of the lines.) Notice that all the positive reviews use similar phrasing and sentence structure? That’s not a coincidence. I echo others’ belief that those are written by the CEO and VP (I think that’s her title). Working there feels like an abusive relationship because you walk on eggshells and are forced into survival mode. To the outside world, it’s a great place. But you know how mentally and emotionally draining it really is. They do great transparent data tracking. That transparency backfires because employees can clear the data doesn’t justify who gets fired. If you really, really need a job, work there but don’t stop looking elsewhere. Do not accept their tuition in exchange for your soul. Be strategic about your exit because your health insurance ends the day you leave— not at the end of the month like at other places.

If you are looking to work for an organization where people and their ideas are valued, and you want to make a contribution to a mission-based organization, keep looking. Credible preaches mission, purpose and helping people, but that is just a cover for a horribly dysfunctional executive team with no concept of how to effectively motivate and encourage a team to achieve its goals and work together toward a common purpose. They care only about making money for themselves and spending excessively on things that don’t add value to the company bottom line or to the purpose that they vehemently profess to care about. This is a culture of fear and obedience, not of purpose, achievement and wellness, which is how the organization is portrayed to outsiders during the recruiting process. There are many bright and accomplished people hired, and they have much to offer in terms of how a software organization should be run, but their ideas are discounted and ignored. What people learn instead is to hold their tongues, toe the line, spend countless hours on burdensome administrative tasks/reporting that don’t add value, and to agree with every suggestion (mandate) that is proposed by the execs, even if there are more effective ways to help move the company toward its goals. Employees learn quickly to hold their opinions and say yes to every edict, or lose favor and head down a path that ultimately leads to resignation or termination (which happens often and unexpectedly). Pay close attention to the negative reviews (and know that many positive ones are coerced or fabricated), heed the warnings, seek out contacts who have worked there, and pay attention to your gut as you go through the recruiting process. There is a reason that the turnover rate is incredibly high. It cannot be explained away by bad hires or a high-performance culture. It is mismanagement at the highest level of the organization. There is a reason that the recruiting process moves so quickly – they don’t want you to uncover the dirty little secrets of the organizational culture before you have been indoctrinated. Think carefully before you proceed!