5.0
28 Aug 2025
Recommend
CEO approval
Business outlook
Pros
-Company releasing capabilities at rapid pace, done very thoughtfully -Lot's of momentum for applications of AI in the contact center -Org feels very "flat", leadership invested in your success and willing to pitch in to help -Lot's of potential to replace legacy vendors with internal facing AI & win the customer-facing AI market, not many other vendors tackling both sides well
Cons
-Team bandwidth is stretched thin -Complexity with new products in a new field, lot's of learning as you go