You'll be expected to handle the workload of three people.
You must respond to emails, calls, and text messages within five minutes.
Since you'll be the only one working, you'll likely be glued to your computer for 8 hours a day. When you need to take a break, you must notify your manager since there's no one else to replace you, and they expect you to answer customer inquiries within that strict 5-minute window.
The CEO will randomly interfere with your tasks and then create unnecessary communication with the customer support manager, claiming that you haven't provided customers with enough information.
There is no training. As the job is remote, you’ll be expected to figure everything out yourself by reading emails and trial and error.
Employee turnover is massive, and working here took a significant toll on my mental health. I had to quit because I simply couldn’t handle being yelled at by customers for 8 hours a day.
Their product is subpar, and you'll rarely deal with satisfied customers.
They claim to offer unlimited PTO, but during my full year there, I was only allowed to take 3 days off. Vacation requests are denied because there's no one to cover your shift.
Please, for your own mental health, stay away from this company. They are also clearly skirting labor laws, as it can't be legal to require employees to ask for permission every time they need to use the washroom.
