Professional accreditation is sought and valued within some of the technical business specialisms, but shockingly absent in others and this feeds through to poor customer outcomes on too many occasions.
Almost every business activity is targeted and measured at a very granular level and the singular focus on these all too often gets in the way of the big picture of simply delivering a steady, solid and reliable service which is ultimately what customers really want. Prospective employees should note that the performance bonus scheme is based on achieving these targets and that the bonus pot (for those achieving their targets) isn't equally distributed - higher earners will get more, lower earners will get less.
There is a somewhat top-down, command and control approach to management which is a problem for an organisation which seeks to attain a culture of trust. One of the more distasteful manifestations of this is the very clearly identifiable "inner circle" where the power resides.