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      Customer Experience Group

      Engaged employer

      Customer Experience Group Reviews

      3.6

      64% would recommend to a friend

      (27 total reviews)

      57% positive business outlook

      Ratings by category

      4.3

      Diversity and inclusion

      3.6

      Culture and values

      3.6

      Senior management

      3.5

      Career opportunities

      3.2

      Work/Life balance

      3.2

      Compensation and benefits

      Customer Experience Group has an employee rating of 3.6 out of 5 stars, based on 27 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Customer Experience Group employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

      Reviews by job title

      27 reviews
      1.0
      1 Feb 2020

      Not an open culture, no reason to stay long-term

      Senior pm
      Recommend
      CEO approval
      Business outlook

      Pros

      Amazing colleagues whom I consider friends. Can influence interesting projects

      Cons

      Problems aren't acknowledged - only denied and refuted, everything falls on deaf ears. Not a stable workplace, people leaving all the time, no explanations given. Innovations are lacking, stone aged systems, time wasted regularly. Constant cost-cutting focus rather than growth mindset. Lack of focus on development, more so a sweat shop that churns out work at lowest possible cost, therefore employees leave since there's a world of chances out there for better career development.

      1.0
      24 Dec 2019

      Challenging environment

      Employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Some of the most hardest working colleagues I've ever met, unfortunately many left out of frustration and lack of support.

      Cons

      Some staff are targeted, whilst others performing poorly are met with a blind eye. The technology being used is >5 years in the past, not leading edge at all. No structured training, ongoing development initiatives or long term career planning options.

      avatar
      Customer Experience Group Response
      6y
      You are right, we offer a challenging, stimulating and fast-moving environment. It's not for everyone. It takes passion, drive, energy and a desire to achieve. We've been lucky to bring team members onboard over the years who encompass all these qualities and have built amazing careers with Albatross CX, e.g. many of our senior team members, including several executives, started out as interns or support staff. Technology is an area we are investing in heavily - so your comment regarding "not leading edge" is valid. Our new CTO joined in 2019 and has already made fantastic progress on our digital transformation journey, recruiting a brand new, strong Digital team, revamping some of our key tools and systems, internalizing development and mapping out an ambitious digital strategy for 2020 and beyond.
      1.0
      13 May 2020

      Not recommended

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - Diversified culture (amazing colleagues but this may not apply to those with higher rank)

      Cons

      - No interest on employee's development. Lack of professional development, the company does not acknowledge and encourage strength of the members, does not recognize different skills of the employees, does not recommend opportunities and not open for employees’ suggestions. - No fair treatment, company politics are seen especially with the treatment of the boss to his team members. Some has favourable relationship, while many others are not treated the same. This treatment damages team’s morale and destroys team spirit and undermines engagement. - Management does not protect a caring culture. Treats employees like they're interchangeable. Does not have a healthy interest for employees' lives. - Badly managed. Data and processes are not organized hence still with backlog issues - With high turnover of its employees - No measures of employee's welfare - Values not put into action - Absence of trust and empowerment - Not an open culture, no reason to stay for long term

      Viewing 1 - 3 of 27 Reviews
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      ReviewsCustomer Experience Group reviews

      Glassdoor has 29 Customer Experience Group reviews submitted anonymously by Customer Experience Group employees. Read employee reviews and ratings on Glassdoor to decide if Customer Experience Group is right for you.