Customer.io Reviews

4.1

78% would recommend to a friend

(94 total reviews)
avatar

Colin Nederkoorn

90% approve of CEO

75% positive business outlook

Customer.io has an employee rating of 4.1 out of 5 stars, based on 94 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Customer.io employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

94 reviews
4.0
14 Jan 2025

Sails full, waters wild - land ahead!

Recommend
CEO approval
Business outlook

Pros

Great compensation, lots of opportunities to improve solutions and processes as well as to help shape the future of the product(s)

Cons

Growing pains, but it seems like we're slowly but surely moving in a good direction

2.0
6 Aug 2017

Superficial culture and leadership, high turnover

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Remote friendly Monthly perks Retreats on site Good equipment budget Cool product and industry Accommodating to different timezones while traveling remotely

Cons

The superficial culture and lack of leadership are a real problem. The CEO in particular is under-qualified and focused only on himself, makes emotional decisions on a whim, likes to play favorites. Lack of real HR, lots of in fighting, keeping employees around who provide little value, no clear communication and follow through on goals. The focus on the customer is relatively limited and leadership is more involved with their personal lives or constant travel than running or improving the company, but expect others to pick up the slack. High turnover. You won't hear about this during hiring phase, which is all positive, until you notice how worried people are to speak up and someone will get fired out of the blue. Echo chamber of ideas and fear of expressing yourself authentically especially to leadership as could get you fired. Operating the company more on emotion than logic.

Viewing 1 - 3 of 94 Reviews

Glassdoor has 98 Customer.io reviews submitted anonymously by Customer.io employees. Read employee reviews and ratings on Glassdoor to decide if Customer.io is right for you.