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It is our policy as owners to allow productive open communication within the organization, therefore, we feel there are some things that need to be addressed in regards to this Anonymous person’s review. I would be shocked if this review was posted by either an active or former employee at Cutting Edge Countertops. As a prospective employee, I would urge you to speak directly with the company and its current employees when seeking references, especially the number of people that have left our company, and returned to employment with us. Online reviews can be, and are often, skewed towards ones personal interests. We indeed have continually grown since our inception in 2006, although at different levels and with different measuring sticks. As our market changes, we must change as well to remain an industry leader. I’m proud to say that our business has never been healthier than it is right now! Our sales and profit levels are climbing well beyond anticipated forecasts and the future is looking very bright.
We value our employees efforts, along with the work and craftsmanship they provide in the success of the company every day. Meetings and reviews are an integral part of bridging the communication gap that may sometimes exist between employees and managers. We aim to have monthly meetings with each and every employee on a one-on-one basis when feasible. This provides a direct line of communication for employees to impact their own job satisfaction. Annual reviews provide a recap of the last 12 months performance, as well as achievements towards goals set forth between management and the employee. Regular company meetings with the owners in “State of the Company” meetings directly share valuable information with everyone attending. Q&A sessions allow for employees to ask any business related question directly to ownership. We have taken major steps in bettering communication overall and this will continue to be a focus moving forward.
Our business is controlled by our customers, like many businesses are. Our mindset throughout all departments of the company is to do whatever it takes to make the customer happy. Certainly, this leads to disagreements between departments. We try and learn each time this happens and get better. The customer rarely ever suffers as we have a 99.9% on time delivery rate.
I may be biased, but I have the closest windshield view of anyone to measure the outlook of our company. It looks good, really good. If you are reading this review because you are interested in being an addition to our team of 70+ employees, contact us and we can explain why we believe that Cutting Edge Countertops, Inc. may be the best move of your career.
Brian Burns, Founding Partner