Cutwater Reviews

3.0

47% would recommend to a friend

(19 total reviews)

41% positive business outlook

Cutwater has an employee rating of 3.0 out of 5 stars, based on 19 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Cutwater employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

Reviews by job title

19 reviews
1.0
18 Nov 2020

Washed Up

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Advertising is not exactly a politically correct industry and remains a boys club for the most part. However, Cutwater goes far beyond that to create an incredibly toxic workplace. I feel compelled to write about my experience there as had I known about the culture, I would have never accepted a position at this agency. When discussing a project to combat hate speech online, the CCO repeatedly used a racial slur in his examples of “provocative” ideas. “Let’s start a conversation. How come you can say [n word] and I can’t say [n word]. How cool is that? Get people talking about the word [n word].” While working on a project in which the client specifically asked to show diversity and body positivity, the president of the agency reviewed the creative and stated it was “too urban.” When asked to select shots to remove, he specifically called out a plus-sized Black woman in the video. He claimed it was not due to her race or size, but her lack of clothing. He later approved a replacement shot with a skinny white woman with even less clothing on. Although there were many people in these meetings who heard these kinds of discussions, no one did anything about it. That is because Cutwater does not have a single HR employee. Who do you raise concerns to when the leadership uses racist language? Unfortunately and unsurprisingly, there is also blatant sexism at play here. Women were assigned to work on assignments for baby products, skincare, chocolates, and paper towels. The men worked on pitches for alcohol, sports drinks, cannabis, and banks. Women were brought into client meetings for projects they had nothing to do with, just so they had “female representation” in the room. When pitching new business, Cutwater paid our friends and family cash to sit in the office, making the agency appear more robust and diverse than we actually were. Cutwater likes to claim that they are like a family. Perhaps that’s true, if it’s a dysfunctional and abusive one. In two years there, 18 people quit. That’s well over half the agency. Creative concepts were often recycled at the behest of the CCO, the president spends more time gossiping about employees than working, and the agency hasn’t won a real creative pitch in years. If you’re considering taking a job here, my advice would be to ask to see what work they have produced in the last year and judge their ability to do creative work off of that. Don’t let the decades-old awards on the shelf fool you. Cutwater hasn’t made anything compelling in years. It’s a sinking ship. And the leadership is, at best, simply washed up. Pros: Great snacks + a stocked kitchen (although that does mean you’re expected to eat lunch at your desk everyday). The media department here is actually smart and capable. You get $50 if you work off your own laptop. Dog friendly.

Cons

Cons: Terrible workspace filled with junk and clutter from the founders’ homes. They’re too cheap to turn on the AC, so prepare to see all your coworkers sweating in their shorts all summer...all while leadership works from the comfort of their air-conditioned homes. They do not allow any WFH for employees. Even in the midst of a stay-at-home order during COVID, we were peer pressured to come into the office and work.

2.0
30 Aug 2017

Disorganized Autocracy with a Revolving Door

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Good, friendly people for the most part - Unique, but always messy, office space - Dog friendly - Usually well-stocked kitchen - Located nearby food trucks that come three times a week - A lot to learn from the creative director's experience - A decent place to get your feet wet if you're just starting your career, but not if you're established.

Cons

- Creative direction is chaotic and dictatorial. You'll rarely work on your own ideas in favor of the creative director's. Often those ideas are pulled from past presentations and retrofitted for different clients regardless of the brand's needs, project scope or budget. Alternative viewpoints risk setting off long-winded soapboxing that wastes hours of time. It's one thing to strive for great creative, but it's extremely frustrating when you see the pattern of ineffectiveness in this strategy. - Due to the desire to have one main source of ideas, there is a cycle of hiring middle managers whose skills aren't creatively threatening - which leads to people in senior roles with questionable taste, demanding respect they haven't earned. There's good talent in the building at mid and junior levels, but it's suffocated by the understanding that time and effort spent crafting your own work will be wasted. This sense of futility is toxic. - There are no project managers on staff, and no plans to hire any. Meetings that happen are not scheduled, scheduled meetings do not happen, and the process is to put work up on a wall and hope there is eventually feedback at a reasonable hour. Account managers are either frazzled from trying to perform two jobs at once or indignant that things aren't running properly. Schedules and deadlines get pushed so often that projects stretch months beyond their expected length - on a few occasions the clients simply stopped responding. - Like most shops, there is a heavy desire to win awards, but there's no good plan of attack. The current clients don't understand good creative work - they're interested in selling their products and being part of social conversations. The response here is to try and cram in "award-winning" work without fulfilling their needs first. Often that work is off-brief or tone-deaf, and things rarely get made. No recent awards have been won. - Creatively, they're a bit stuck in the past. Proposed campaigns revolve heavily around video content, with little attention paid toward more interactive methods of communication. Videos are fine, but the clients don't have the money to do them properly. Too much time is spent writing brand mantras and tag lines. "Integrated" campaign elements feel like tacked on afterthoughts - not natural or cohesive extensions. - The file server is a big milk crate full of hard drives and Post-it notes. - It's a revolving door. People don't stay long, and there's little culture to speak of. It's a small office, so the hectic disorganized process doesn't allow for much time to interact with coworkers on a human level.

2.0
6 Sept 2017

Poor Leadership Trickles Down

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Mostly friendly staff of hard working people -Stocked kitchen that takes requests -Office in a good location -Dog-friendly

Cons

-On the creative side, only yes-men (and NO women) get promoted. It's clear that they don't want talented people, only people who will prop up the CCO's ego. If you're actually talented, your ideas will be dismissed in favor of the CCO's been-there, done-that ideas. Counter-viewpoints aren't encouraged and in fact most people don't speak up or attempt to collaborate as you'll set the CCO off on a time-wasting tangent serving no purpose. The truly talented creatives toil for a few months before giving up and looking for other job opportunities. -Nearly everything has to be approved by the CCO, who never checks his email and barely regards anything he isn't personally interested in, wasting a lot of time and productivity. I can't tell you how many times we needed him to look at something and chased him around all day only to have him googling cars on his phone while we showed it to him. -No project managers. Everything is extremely disorganized with no real intention to change it, and it keeps getting worse and worse. There is no process to anything, from meetings to labeling files to calendars, and anyone that comes in and attempts it gives up quickly because there's no incentives to get anyone to use a system. -Revolving door. About one person a month on average quits which deeply affects a staff of 30. This feeds back into the disorganization thing. No one knows where anything is, and no one is invested in making it better. Nothing about the culture here encourages anyone to go the extra mile or feel passionate about the company or work. -Upper management and heads of departments have no respect and in fact disdain for their employees. There is not a culture of trust here. You will not be given the benefit of the doubt. You have limited PTO that counts for both sick days and vacation and working from home is strongly discouraged, while the leaders take time off constantly to chill on their yachts and go to fancy parties. -Poor pay. They WILL low ball you, especially by San Francisco cost of living standards. -The clients are cheap and unwilling to take risks, so as a creative you will find yourself working on the same repetitive traditional work month after month

Viewing 1 - 3 of 19 Reviews

Glassdoor has 22 Cutwater reviews submitted anonymously by Cutwater employees. Read employee reviews and ratings on Glassdoor to decide if Cutwater is right for you.