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DCN Diagnostics

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DCN Diagnostics Reviews

3.2

56% would recommend to a friend

(16 total reviews)

65% positive business outlook

DCN Diagnostics has an employee rating of 3.2 out of 5 stars, based on 16 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DCN Diagnostics employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical and biotechnology industry (3.5 stars).

Reviews by job title

16 reviews
2.0
5 July 2021
Recommend
CEO approval
Business outlook

Pros

1. They have some really wonderful people that work with there. They are supportive, collaborative, delightful, and very good at their jobs. 2. Pay is very good, benefits are decent 3. Lots of free food

Cons

1. Advancement: Often depends on what Project Manager you get assigned to (which you have little control over) and what project you get (also no control). 2. High turnover. 3. How management deals w/ problems: if they can sweep things under the rug & delay dealing with something, they will. Case in point: using the number of employees at companies that they had barely acquired to be able to report that the turnover rate was significantly lower than it actually was 4. Huge swings in the feeling of stability and morale due to turnover

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DCN Diagnostics Response
4y
Thank you for leaving a review. I apologize for taking a bit of time to respond to it. First, I'd like to agree on a few points: there are a lot of wonderful people who work here, we compensate our team members well, and we do offer a lot of free food! When looking at your list of cons, however, I see a lot of areas in which we can improve. The first is in advancement opportunities. I understand you feel as though they are out of employees' control. I can assure you that I recognize the good work of all our employees, and that every team member has the opportunity to grow within the organization. However, the truth is that DCN Dx is like like most organization: there simply aren't enough opportunities for every person that wants (or even deserves) them. I encourage employees to practice patience and understand that these moves don't happen overnight. We often make difficult decisions regarding individual professional opportunities. It may not always happen when it's most wanted, especially for new staff who often need more experience before they are capable of greater responsibility. But as we continue to grow, I’m confident in our professional development and advancement process. Regarding turnover, employees who leave DCN Dx do so for a variety of reasons. It's not a one-size-fits-all answer, and we listen to feedback and suggestions to create a better employment experience all around. In terms of "sweeping things under the rug," I take pride in our transparency and courage in facing issues head-on. That said, it's something that I hope we continue to improve on and I take your insights seriously. One of my goals at DCN Dx is that we not only hire top-tier professionals, but that we also make sure everyone feels part of something special. After all, our team members are critical to our success as a company—and an important extension of our clients’ successes. If we can boost morale and create a better work environment, we will all benefit from the ensuing success. Again, thank you for your feedback. Charlie
3.0
3 Dec 2021
Recommend
CEO approval
Business outlook

Pros

You might like working here if you don't care about making strong connections. If you go in, get you work done and leave type. If you don't require well thought training when you are new. If you don't mind that adequate support won't be there when you need it. If you don't care that you will be treated as a number.

Cons

You won't like working here if you need well designed training, if you want to have a clear idea of what you are doing at all times. If you have trouble working in an environment with a high degree of uncertainty, little recognition, and the people evaluating your performance will have little experience with how you work.

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DCN Diagnostics Response
4y
First, thank you for taking the time to write a review about your time at DCN Dx. I'm sorry to hear that while you were working here, you felt like nothing more than a number. That is certainly not how I want our team to feel. I assure you that our leadership team – myself included – see every employee as an individual. We work hard to develop our employees at all levels provide even more and I’m committed to even more support, training, and recognition for everyone at DCN Dx. Again, thank you for leaving a review. You are much more than a number at DCN Dx—every employee is a valued member of our world-class team. Charlie
1.0
28 Dec 2021
Recommend
CEO approval
Business outlook

Pros

• A lot of great coworkers to work with. They are knowledgeable, kind, and a pleasure to see every day. However, a lot of them have left due to the poor treatment of employees at DCN • Will be treated well if you are the right person and in “good graces” with management • Decent pay, but again, only if management likes you

Cons

• There is no psychological safety. If you question management or speak up about issues, you are put into the category of a troublemaker, and nothing will be done to remedy the problem that was brought up. You’ll also have a target on your back moving forward • If you choose to leave, they will either ignore, bully, or try to bribe you • Do not respect or value women: o If women speak up about issues, they get labeled as “difficult”, “insubordinate”, or “troublemakers” o Women are talked over in meetings, interrupted when they speak, and have their ideas ignored (until men in management decide it’s a good idea and act as though it had never been brought up before) o Make the argument that women are valued and in positions of power (on the R&D side) because most of the senior scientists are women, but 2 of them were the first employees at the company. Also argue that one of the program managers is a woman, but she was also another one of the first employees o Upper management continues to decrease maternity benefits, but argues that employees are lucky to get any benefits at all, since it is not required of the company • Pressured to cut corners in a way that is uncomfortable as an employee. Will repeat testing/production to try to get the results they want. Will do anything to make manufacturing builds work and get passing results. Poor communication with clients with a lot of ambiguity when things are not going as planned • Incredibly difficult to get promoted or a raise. Management is awful at providing constructive feedback and gives vague directions for improvement – say that you are doing well and “just need more time” and “continue to work on projects” • Claims their turnover is much lower than what it is (and factored in the acquisition of another company for the calculation) • Don’t focus on incentives to stay/don’t care about retaining people because they believe people will leave, realize they had it better at DCN, and then come back (have heard program managers, the president, and HR all say something to this effect at different times) • Documentation practices are not the best so things can easily slip through the cracks. Quality is inconsistent and unhelpful in the lab, especially during manufacturing • They don’t want to take the time to train because it comes out of their budget, so they quickly place people on projects so they can start billing clients (including training time). All they care about is making money • There is no sick pay and different positions accrue PTO at different rates *Management will likely continue to post positive reviews to try to do damage control over all of the negative ones they have been receiving recently*

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DCN Diagnostics Response
4y
Thank you for writing this review and bringing this to my attention. There are some deeply concerning issues mentioned here, primarily in our leadership's treatment of women and the perception of our maternity benefits. It's the leadership team's job to create a framework in which every team member is safe and respected, no matter their race, ethnicity or nationality, gender or gender identity, disability, marital status, sexual orientation, or military status. This is an issue I take very seriously. . Please be assured that we will look into this. You mentioned the bullying and bribing of team members who choose to leave the company. This is, of course, also unacceptable. I would love for all DCN employees to be fulfilled, lifelong team members. But I understand that's not realistic, employees leave the company any number of reasons. As team members move on, I expect the DCN team to encourage them professionally and personally. We will look into these assertions. I also wanted to touch on a few of the suggestions you mentioned above. We are already working on many of them. For instance, we are working with our leadership team to develop more robust communication skills company-wide. One of our goals is to strengthen our manager development program and equip our managers with the tools they need for more-consistent styles of communication—and this includes employee feedback. Another issue you mention is turnover. Leaving a job or a career is a personal choice and we take those reasons seriously and discuss them during employee exit interviews. We also try our best to evolve our processes and practices and continually increase employee satisfaction and retention. Your concerns about cutting corners and keeping communication with clients vague surprised me. I'm confident in our dedicated team of scientists and staff members to ensure quality. Our clients consistently report they are exceptionally happy with DCN’s transparency and communication. I take pride in ensuring that we are transparent with our clients, and we keep them up to date on our progress every step of the way. Thank you for bringing these important issues to my attention. I will use your feedback to evaluate our processes as we move forward. Charlie
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Glassdoor has 16 DCN Diagnostics reviews submitted anonymously by DCN Diagnostics employees. Read employee reviews and ratings on Glassdoor to decide if DCN Diagnostics is right for you.