DMA Solutions Reviews

3.2

23% would recommend to a friend

(8 total reviews)

34% positive business outlook

Reviews by job title

8 reviews
3.0
23 May 2021

Started Off Well, Eventually Went Down in Flames

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I think it’s important and fair to note that I gained a number of valuable skills and competencies at DMA, and that I also was shown many kindnesses and generosities, and for those I will always be grateful. I also do still believe (naive though it may seem at times) that leadership really does want the best for everyone deep down, and that the time and money spent on personal/professional development and insights into self through various personality & aptitude tests are indicative of that. I genuinely respected and cared about my colleagues and the leadership team, I believed (and still believe!) in the company mission, and I think that when times are good, everyone’s heart is in the right place. We also all were 100% on board with the casual attire, team lunches, and an often fun and lively environment. I was really happy at DMA initially, and I quite happily did everything I could to advance the company and the people around me. I also gained several really great friendships while working here. They pay a generous amount on insurance and there is a generous match on the retirement plan.

Cons

I haven’t actually written a Glassdoor review in years. In fact, the main reason I’m writing this one now is that I was given a heads up by an employee that leadership was angry about other reviews that had been posted (and were trying diligently to figure out who they came from), and had made an assumption that one of them was mine. Apparently based in part on my word choice on an Instagram post earlier this year (?). (I’m long gone, so it seems odd that my name even came up.) Sadly though, that sort of thing—the paranoia and secretive witch hunt for a conspiracy that didn’t actually exist—was exactly the kind of shenanigans that marked the end of my time at DMA. Even with the (sometimes quite significant) pros I listed above, that’s not enough to rectify the damage caused by not ensuring people aren’t put in positions to “overserve” clients to the point of legitimate personal detriment, by not listening to employees and handling the situation when that does become the case for an extended period of time, or by engaging in some of the truly unnecessary and unprofessional ad hominem attacks that seem to come near the end, coupled with these suspicions that employees are getting together and speaking badly about the CEO or the company, or just suddenly not being on task, or whatever other fears seem to present out of the blue from our perspective. That happened to more than one person while I was there, and I wish I had connected the dots at the time. I also saw more than one person end up getting the silent treatment once it was suspected that they were unhappy and might eventually leave, and to me that’s just shocking behavior in an office environment. It’s unkind and it’s unnecessary, and it was really disappointing, especially when you really respected someone and didn’t believe them capable of treating others that way. There are some women I worked with who truly deserved better, and their time at DMA ended up causing some legitimate damage to them. When you deny the clear reality of the situation and blame them for things they aren’t actually doing, it ceases to be a simple misunderstanding and quickly becomes a pattern of gaslighting. There were also multiple occasions where we were told that an employee had left and refused to give management a reason why—or were told the reason had nothing to do with their happiness at the company or the workload—and we would later find out that those employees had actually had multiple meetings about workload, previously promised promotions that never seemed to materialize, or pay, among other things. On that note, it has seemed there has been a shift to prioritizing hiring people with family in the industry or other means of (hopefully) providing easy leads and industry connections as opposed to hiring based on actual skills, or even reasonable potential, in some cases. That caused additional stress for already overworked people, and there’s no reason in the world that anyone in the aforementioned category should be making double or nearly double the salary of people who are legitimately working their butt off, and doing so competently.

2.0
20 Oct 2020

Know Your Boundaries

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very casual dress code, team lunches are sometimes provided during busy times.

Cons

While everyone's experience and perspective are different, my experiences and the experiences of my friends and colleagues reflected an environment that was very unhealthy. The job, company, and culture eventually consumed our lives in a very negative way. It became part of the culture to ignore your physical and mental health. Friendships, family, and relationships were all put on the backburner. After taking a step back from the situation and recognizing the toll it took, it became undeniable that something had to change, and it was at this point that the extent of toxicity became clear. Attempts to remedy issues were met by roadblocks, avoidance, and what I consider gaslighting. The leaders at this company are charismatic and charming, their passion for the industry is real and it is these things that sweep people off their feet during the interview process and honeymoon phase of their new job. The first few months of your time at DMA might be filled with lots of fun moments, laughing with teammates, team lunches, happy hours, expensive dinners, etc. but as the months go on the facade is chipped away. When teammates leave clients are passed from person to person and it is not uncommon for someone to take on a scope of work that they have no experience with or are unequipped to handle. Rather than using these hardships to forge stronger bonds or build new skill sets leaders often try to place blame on individuals for having poor attitudes or being unwilling to give more to the team or clients. When clients leave the agency they are talked about in a negative light and there is no attempt to learn from weakness or mistakes. If you decide to move forward in the interview process, I urge you to thoughtfully question each individual you have the opportunity to speak with. Ask them about the things that matter to you and press them to share more beyond their initial response - work life balance, opportunities for growth and advancement, how they approach and solve problems within their teams, lessons they have learned from the (many) employees they have seen leave their company. I struggled in deciding whether or not to leave this review, and my decision to do so is solely to help prospective candidates make an informed decision about their employment. An eager and hardworking employee can easily go down a destructive path in this environment. My best advice is, to be honest with yourself about what you value in life, set boundaries, and frequently check in with yourself about how this job is serving you.

3.0
6 Apr 2021
Recommend
CEO approval
Business outlook

Pros

Mackenzie was the best manager that I've ever had. She was tough, don't get me wrong, but a hell of a teacher and friend when I went through hard times and needed a "Come to Jesus" moment. If the office was full of Mackenzie's, I would've stayed forever!

Cons

As other reviews here have stated, your first few months are full of happy hours, nice lunches/dinners, and good structure. You think, "YAS! Women empowerment and fun." But after this "honeymoon" period, you start to notice that the culture isn't all it seems. While yes, it's true that most agencies have a high turnover rate, but DMA's is even moreso - as in 2 account managers, 3 social media specialists, and 1 public relations manager out in the span of a year and a half. EEK! We only had one POC during my time as an employee, and she would constantly mention the need for diversity in campaigns, social media content, etc. and would get turned down or ignored by upper management. I regret that I didn't do more to help her feel listened to and understood. This is an office of nothing but women, which means DRAMA, DRAMA, DRAMA. It's inevitable. Think of it as a small sorority, if you will. But upper management tries their best to diffuse situations behind closed doors with a "can you meet me in the conference room real quick?" Slack message. Still gives me chills reading it! It's very difficult to mitigate keeping peace in a group of around 20 women. When COVID hit, we all worked remotely like the rest of the world. However, we were then told to start working 10+ hour days with a morning AND evening email/check-in with our managers (which would sometimes take another hour to do, making days often 12+ hours) along with a godawful hour-long EOD Zoom call. I loved my team, but having Zoom calls for the majority of the day while still being expected to complete 10+ hours work during the middle of a pandemic just burned me out at DMA. Several employees left during COVID because of these ^^ issues as well. If you've made it this far, God bless you! The reason why most employees don't stay past 1 year is because at that point, upper management trusts you enough to fill your plate UP. So many managers have left because of the poor work/life balance and being stressed TF out all the time because of the workload that's been dumped on you.

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Glassdoor has 9 DMA Solutions reviews submitted anonymously by DMA Solutions employees. Read employee reviews and ratings on Glassdoor to decide if DMA Solutions is right for you.