Pros
Challenging work, with a built-in mandated set of customers that need your product. Robust established mainframe infrastructure for providing that product, and an on-call group of on-demand slaves (Kelly workers) to do your bidding. Good food in the cafeteria. Nice location.
Cons
Completely incompetent posturing hack layer of middle managers. Practically every middle manager there has 25-30 years in with the company, but it's one year experience 25 or 30 times over. A slavish devotion to "rules", and all of them are just marking time until retirement. They are absolutely unemployable elsewhere, and since they're too old to join the Army and live off the Government, or can't get on shuffling papers at the DMV, CTB is about it. There is a reason this company ex-division of McGraw-Hill has bled money since 2005. At that time they were almost 1000 people and the industry leader, and now they are approaching less than 300, and losing $ every quarter. Upper management is too obtuse or uncaring to realize that their usually good initiatives to improve service and performance are met with lip-service by the core layer of middle-management hacks, who then quietly go about sabotaging things. Their favorite two phrases are: 1) "We don't do it that way here.", and 2) "That's never been tried before." Virtually all of the competent managers had been fired or quit, or were micro-managed to death, leaving only the posturing incompetents in charge, a couple of which don't even have actual High School diplomas, by the way, just GED's. McGraw-Hill Corporate in NY saw the handwriting on the wall a couple of years ago, and divested themselves of the CTB turkey. If you want to be a wage slave in the epitome of a corporate drudgery environment, drinking crappy coffee and begging for supplies, while being micro-managed to death by hacks, then go for it. Otherwise, do yourself a favor and get a job handing out towels in a house of ill-repute, or digging ditches. Either would be preferable to putting up with people who don't care about their employees, don't care about the success of their company, and most importantly, DON'T care about their State Department of Education customers, or the children in those states that must take their tests.